Account Manager Account Management, SME

2 weeks ago

Sydney, New South Wales, Australia Airwallex Full time

At Airwallex ), we're building the future of global finance on one platform. Founded in 2015 in Melbourne, Airwallex is the leading financial technology platform for modern businesses to grow beyond borders. With one of the world's most powerful payments infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all on one single platform.

If you're excited to do the most ambitious work of your career and change the way money moves around the world - join us

The Account Manager role is a key sales role at Airwallex. This role will work within our SME team on a book size of customer accounts.

You will work cross-functionally, engaging with many teams across the Airwallex family, including sales, product, engineering, marketing, finance, and strategy. This role will predominantly focus on upselling, cross-selling & building multi-stakeholder relationships with your portfolio of customers.

Our product offering works across 3 pillars: Collect, Manage & Spend. This includes, but is not limited to, payments, global bank accounts, company & employee cards, expense management, online payments/payment gateway & API integrations.

We are looking for a technology-minded Fintech enthusiast who is driven by learning the ins and outs of our platform so that you are equipped with the knowledge to solve complex problems. This will allow you to work with customers to understand their needs and how Airwallex can further add value to their business.

Responsibilities:

  • Build deep relationships with your portfolio to best understand their needs & provide value-based solutions utilising our range of products and services.
  • Achieve revenue targets by focusing on input metrics to deliver the relevant outputs. We have a framework that works, but we also want this individual to bring themself to the role & drive success in how it best works for them utilising the best tools available.
  • Forecast & build out a pipeline within Salesforce to accurately track numbers for the business to understand how/when/what success you're driving.
  • Build relationships with internal stakeholders to share customer insights & help build out the roadmap of products from this.

What you bring:

  • You have Account Management experience - at least 3-5+ years of B2B experience managing and growing technology/Fintech relationships with a large book of accounts.
  • You have worked previously with complex sales, feeling comfortable selling to C-level executives.
  • You are a relationship builder - you build meaningful, collaborative relationships with all you work with internally and externally.
  • You can speak to anyone – you should have exceptional communication skills and be comfortable conversing with people of all backgrounds and domains.
  • You are a problem solver – you look for creative solutions, understand new products, and ask the right questions before figuring out a solution. You can easily simplify complexity for others.
  • You want to build something great – you should be resilient, driven, creative, patient but persistent, adaptable, and work well under pressure.
  • You are success-oriented and hold yourself accountable for delivering key outcomes, including KPIs and revenue targets.
  • You are technically minded and have prior experience working in API B2B sales or account management for a similar organisation.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.


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