Client Support Worker

2 weeks ago


Melbourne, Victoria, Australia AMES Australia Full time
Multiple positions available on a casual basis to support humanitarian entrants

  • You must be fluent in one of the following languages: Dari, Pashto, Arabic, Karen, Chin Haka, Hazaragi, Swahili, Burmese
  • Hourly rate is $ % super
  • Conduct client assessments over the phone or face to face
  • Working across metropolitan Melbourne as required to support clients
  • Positions are available at Dallas, Footscray and Noble Park and Dandenong offices

About the role


Undertake phone or face to face assessments with clients, refer identified high need or complex cases to Case Managers and undertake case noting and referrals to external and internal agencies.


To be considered for these positions, you will have:

  • Minimum of Certificate III in Community Services and/or at least 2 years' experience in case management support of clients from CALD backgrounds
  • Fluency in one of the above mentioned community languages
  • A current Working with Children Check (Employee)
  • A current valid Driver Licence for Victoria
  • Strong written communication, report writing and word processing skills
  • Strong organisational, time management and administrative skills with the ability to work with a high level of autonomy
  • Experience in maintaining and implementing administrative and database systems
  • Computer literate and ability to use wordprocessing, spreadsheet and database programs
  • Highly effective interpersonal and cross cultural communication skills and an interest in working with CALD community organizations
  • Experience working autonomously and within multidisciplinary teams to achieve agreed goals
  • Demonstrated positive values of integrity, reliability, teamwork and professionalism consistent with the AMES Australia Vision and Mission and demonstrated commitment to quality and continuous improvement principles


Applications for these positions will be accepted up to
10 pm on Thursday, 13 June 2024 however interviews and other selection processes may commence before the closing date.


About us


AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.


AMES Australia's Values are:
Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights
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