Senior Site Reliability Engineer

1 week ago


Perth, Western Australia Red Hat Asia-Pacific PTY. LTD. Full time
Senior Site Reliability Engineer Position at Red Hat Demo Platform Team

Red Hat is seeking a talented Senior Site Reliability Engineer (also known as Senior Customer Success Architect) to join their Demo Platform team. In this role, you will be responsible for overseeing demos, workshops, and lab environment health. Your tasks will include tracking ticket queues, incident triage, troubleshooting, escalation and coordination, supporting customer-facing workshops, ensuring infrastructure readiness, reporting status, and driving process improvements. As an experienced SRE, you will play a crucial role in maintaining and developing Red Hat's Openshift environments based on Openshift, Ansible, Python, and GoLang.

Responsibilities:

  • Work with a global engineering and support team across multiple time zones to ensure stability and support sales activities
  • Resolve user incidents, identify problems, and uphold high customer service standards
  • Maintain platform, infrastructure, and tools for successful demo and lab launches
  • Drive continuous improvement in development processes to enhance DevOps metrics
  • Support Red Hat's private cloud infrastructure across multiple cloud environments
  • Manage technical assets lifecycle including onboarding, maintenance, and retirement

Requirements:

  • Experience in technical support or customer services within a technology-oriented environment
  • Strong communication skills and ability to work across cultures and time zones
  • 8+ years of SRE experience in a software development company
  • Experience with Red Hat Enterprise Linux and open source technologies
  • Proficiency in Python, SQL, Bash, Ansible, and GoLang
  • Expertise in Openshift, Docker, Kubernetes, VMware, and/or OpenStack
  • Familiarity with Git, Jira, and Confluence
  • Desire to work in a fast-paced, innovative environment and hold various responsibilities

If you have a Red Hat certification and are passionate about open source development, this could be the perfect opportunity for you to join a global leader in enterprise open source software solutions. Red Hat fosters a diverse, inclusive, and transparent culture where your ideas are valued regardless of your background or tenure. Come be a part of a collaborative team dedicated to making a meaningful impact in the world of technology and open source.



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