Shared Services Team Leader Leichhardt Full Time

2 weeks ago

Leichhardt, Australia For Health Group Full time
The Company

ForHealth Medical Centres is an industry leader in quality, accessible healthcare. We have a nationwide network of 70+ medical centres and 1300+ independent health practitioners. Our independent health practitioners offer their patients a lifetime of holistic care and provide 7+ million patient consultations annually. We are proudly part of the ForHealth Group.

The Role


The objective of this role is to provide structure and guidance to a team of Shared Services Coordinators who are providing good quality and accurate administrative support to the business.

Through utilizing the Human Capital Management system (Dayforce) you will have ownership over master data accuracy and the day-to-day execution of operational tasks.

The Shared Services team will be the custodians of the process/functionality of the system including the modules of onboarding and work force management including ensuring access is in line with roles and responsibilities.

The Tasks

  • Provide direction to team members to ensure that all customer inquiries are rightfully attended to on time and in line with standard operating procedures
  • Organising the work of Shared Services team members and communicating with them their goals
  • Create and implement work procedures that will enhance the departmental service delivery, operating procedures and standards
  • Support the People Operations & Talent Manager in the development and roll out of key strategic objectives
  • Ensure correct set up and maintenance of master data changes or new documentation
  • Support in the creation and maintenance of reporting dashboards and team metrics
  • Provide advice and support to the business regarding P&C processes and procedures
  • Develop strong knowledge of relevant Awards and legislations
  • Maintain and update P&C master data utilising HCM system
  • Draft Contracts and Employment Letters for new and existing Award and Salaried employees using established templates
  • Maintain employee documentation and maintain employee personnel files
  • Maintain accurate and up to date trackers and compliance registers
  • Previous experience within a People & Culture function in an administrative capacity preferred
  • Demonstrated strong administrative and customer facing experience
  • Previous experience utilizing and administering HRIS system/s
  • Degree qualified in Human Resources or Business
  • Exceptional skills in prioritising and organisation
  • Ability to work in a fastpaced environment
  • Attention to detail
  • Microsoft Office
  • Presentation skills
  • Agility

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