Home Care administrator

2 weeks ago

Canberra, ACT, Australia Burbank Full time
  • Family owned volume builder with operations in SA, VIC, QLD, NSW & ACT
  • Great working environment with an amazing, supportive team
  • Lucrative employee benefits

About Us
Aspirational, award-winning and distinctly Australian, Burbank has been building quality homes since 1983. Led by a passionate team who live and breathe homebuilding, Burbank Homes is a family owned and operated business with strong family values at the heart of every home. Beginning as a small homebuilding company in Victoria, Burbank has since blossomed into one of Australia's most trusted builders, with construction now on the ground across Australia - SA, QLD, NSW/ACT and VIC. Combining outstanding style, uncompromised quality and exceptional customer service, Burbank strives to deliver a seamless and stress-free building experience to every customer. With a vast range of both single and double storey designs on offer, and also specializing in the delivery of apartments and townhouses, Burbank has a design to suit every Australian's lifestyle and budget.

Primary Purpose:
The purpose of this role is to:

  • Ensure that all customers have a positive experience in their dealings with Burbank Australia throughout the maintenance and warranty period of their new home
  • Liaise between the client and all Burbank home care inspectors and trades to coordinate maintenance and warranty services

Key Accountabilities

  • Provide exceptional customer service to Burbank clients throughout the warranty period
  • Manage client claims and escalations
  • Record maintenance job notes with high degree of accuracy and efficiency
  • Filtering the shared email file and dispersing accordingly
  • Providing accurate information and updates to Burbank clients in relation to warranties and repair works
  • Managing maintenance job files throughout the duration of the warranty period
  • Schedule maintenance and structural inspections
  • Create and complete work orders
  • Assisting home care inspectors with requests
  • Manage home care inspectors' diaries
  • Liaise with maintenance contractors, suppliers and staff to carry out works
  • Monitoring work by trades to keep within agreed time frames

Typical Qualifications and/or Personal Qualities

  • Well developed administrative skills, effective time management and a strong customer service focus
  • Excellent written and verbal communication skills
  • A team player with a positive attitude and the ability to work autonomously, multi-task and prioritise competing priorities
  • Strong interpersonal skills and the ability to engage with all stakeholder groups
  • Ability to learn and adapt to new software systems
  • Effective problem solving and a high level of initiative
  • Ability to read and understand plans and construction documents
  • An understanding of the residential building process and familiarity with the Victoria Building Authority Guide to Standards and Tolerances

Occupational Health & Safety Compliance
All Burbank employees have a responsibility to behave in a manner, which ensures that their actions or omissions, do not adversely affect the environment or the health, safety and wellbeing of themselves, colleagues, contractors or members of the public.
Burbank employees must:

  • Meet all responsibilities as outlined in Burbank's HSE manual
  • Participate in any training and HSE initiatives implemented by the Group
  • Comply with all safety directives and work instructions
  • Immediately report any incident or potential hazard as per HSE Manual
  • Evacuation plans fully understood and ready to activate when necessary

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