Event Operations Manager

Australia's premier convention, exhibition and entertainment precinct, ICC Sydney is a world class brand, managed by a close-knit family of extraordinary people.

More than a venue, we are a community of passionate professionals that place our people first.

We are proud to support a diverse team of world class professionals. Our welcoming and inclusive workplace invites you to put your best self forward throughout our recruitment process, and so if any adjustments are required at any stage of the recruitment process, please reach out to our hiring team via email: or telephone: Alternatively, advise us if you would like to be contacted by a representative of one of our internal diversity streams for further support.

About this opportunity:
Due to an internal movement, we are currently looking for an experienced Full Time Event Operations Manager to join our team of like-minded and passionate event professionals. The successful candidate will be the primary contact to all event stakeholders whilst working collaboratively with clients to ensure the operational success of events.

Why ICC Sydney?
Through its policies and team member benefits, ICC Sydney is committed to prioritising equitable, sustainable, and innovative practices for all team members and visitors. This includes people with disabilities and all abilities, First Nations People, people across all generations, LGBTQIA+ people, new Australians as well as parents and carers and their families (from any family structure). A diverse, in-house team of passionate professionals fosters an environment of collaboration, inclusion, and service excellence.

• Free and fresh daily meals.
• Heavily discounted car parking and dry cleaning.
• Additional and generous leave opportunities including paid wellbeing leave and volunteer leave.
• Purchased leave, novated leasing and salary sacrificing options.
• Team social events; regular companywide meetings and networking, annual awards night, social clubs and committees and diversity and inclusion activations.
• Access to discounted or complimentary event tickets.
• Regular professional development and learning opportunities.
• We encourage your work life balance and offer flexibility to suit you.
• As an international company, ASM Global can offer future career opportunities throughout our global network of venues.
• CBD location close to public transport and in the heart of the Darling Harbour precinct.

Required Skills & Experience:
This is an opportunity to be part of a high performing team who oversee the delivery of over 700 events a year. If you love operations, event logistics, people, thrive in a high energy fast-pasted environment, have a keen eye for detail and a passion for events, then this role might be for you

We are looking for a person who will bring their extensive events experience and their passion for providing luxury service to a large-scale venue. An individual with the capabilities to both lead and work harmoniously as part of a larger team to deliver extraordinary events at ICC Sydney. An operational mind, a natural problem solver, the ability to think on your feet, safety focused, self-driven, positive, resilient with strong customer service and communication skills, as well as the ability to establish good working relationships are essential to succeed in this role.

In addition to this, you will also:

• Take an active role in planning the operational delivery of assigned events with internal teams to ensure the success of the event and promote repeat business
• Identify and communicate the needs of our clients to internal teams to maximise operational efficiencies and guest satisfaction
• Monitor all operational activities, anticipate and rectify problems that may arise, ensuring liaison, delegation and negotiation with all stakeholders to effectively deliver events at ICC Sydney
• Uphold the integrity of the venue and its processes, monitor and report on general venue upkeep and services and maintain its high health and safety standards.
• Monitor and advise on all aspects of event delivery, ensure schedules are adhered, changes are communicated and mediate conflicts between internal and external stakeholders
• Ensure that administrative tasks are completed, including daily event reports, post event reports, incident reporting, risk assessments and management in use plans.
• Manage builds, crowd flows and logistics to ensure the front of house delivery is conducted in a safe and efficient manner.
• Hold valid working rights in Australia.

You must be 16 years or over.

What to expect next:
If this sounds like the right role for you, we look forward to receiving your application.

At ICC Sydney, we trust your resume covers your skills, but we're also looking for like-minded passionate, warm, and friendly people to continue to build on our strong culture. Should your application progress, you will be invited to attend an interview.

We are proud to support a diverse team of world class professionals. Our welcoming and inclusive workplace invites you to put your best self forward throughout our recruitment process, and so if any adjustments are required at any stage of the recruitment process, please reach out to our hiring team ), or alternatively advise us if you would like to be contacted by one of our internal diversity streams for further support.

To be eligible for employment you must have valid working rights in Australia.

Please Note; relevant screening checks will be conducted as part of the recruitment process. This includes a National Police Background Check for successful candidates. You will also be required to show proof of identity that meets the 100-point check. Shortlisted candidates may also be required to complete an appropriate and relevant health assessment as part of the recruitment process.

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