Ikea Co-worker

2 weeks ago

Adelaide Airport, Australia IKEA Full time

Job ID: 235729

Date posted: 19/04/2024

Our team within IKEA
At IKEA, our vision is to create a better everyday life for the many people.

We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet.

We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.

We stand for equality, diversity and inclusion.

We care about people & planet and promote health & wellbeing.

We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:

  • $26.36 base hourly pay rate
  • Above award rates and penalty rates (including Sunday and Public Holidays)
  • Leave entitlements 5 weeks Paid Annual, Paid Parental, Family & Community and much more
  • 24/7 access to our Employee Assistance Program for health and wellbeing support
  • 15% Coworker discount
  • Lowcost nutritious meals including complimentary drinks in our Coworker restaurant
  • Coworker uniform provided
  • Free Coworker parking
  • Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
  • Bonus programme (where eligible)
  • Coworker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional information:

  • These roles are Permanent, Parttime, 40hrs/fortnight.
  • Applications close Friday 17 May 202
  • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
  • Sales Coworker will work a spread of hours from 8am to 8pm Monday through Sunday.
  • Customer Coworkers will work a spread of hours from 12pm to 8pm Monday to Friday and 8am to 6pm Saturday and Sunday.

About this work area
We are recruiting for both Sales and Customer Co-workers.

As a Sales Co-worker your responsibilities will include, but are not limited to:

  • Engaging and assist customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions.
  • Actively participating in selling products with a positive attitude and contribute to business goals and growth.
  • Maintaining a clean and organised sales area, ensuring all products are properly priced and fully stocked.
  • Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment.
As a Customer Co-worker your responsibilities will include, but are not limited to:

  • Greeting visitors to IKEA by providing friendly, effective, and efficient information for customers.
  • Securing that all products passing through the entrance are paid for.
  • Supporting other areas of Customer Relations including resolving customer service issues, maintaining shopping tools (shopping baskets, trolleys, and yellow bags) and catalogues.
  • Supporting customers booking their home delivery and collecting their click and collect.
  • Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorization.
  • Handling cash and card payments in a reliable, efficient, accurate and friendly way.
  • Recording information accurately in the system so we can continually make improvements to the customer shopping experience.

As a Sales Co-worker you are and/or have:

  • Passionate about learning and sharing the IKEA product range with customers.
  • Able to prioritise multiple tasks and are comfortable with onthejob physical activity.
  • Adopt a customerfocused mindset and strive to deliver a memorable shopping experience.
  • A friendly attitude and are comfortable with connecting and interacting with people.

As a Customer Co-worker you are/have:

  • A passion for securing the best customer experience possible.
  • Excellent communication skills.
  • A polite and friendly manner and a 'Togetherness' mindset.
  • Able to work closely with your team and other departments or work independently.
  • The ability to remain calm when faced with challenging situations.
  • Able to prioritise tasks in a fastpaced environment.
  • Strong customer service skills, alongside being able to interact with many customers consistently.
  • Basic computer and systems literacy.

We need people like you
At IKEA, work is so much more than a job. Come join us

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