Product Manager

2 weeks ago

Sydney, New South Wales, Australia Humanforce Full time

Description

Who are we?

Humanforce provides the market leading, employee-centred, intelligent, and compliant HCM suite for frontline and flexible workforces, offering highly configurable, best-in-one WFM, HR and Payroll - without compromise. Humanforce was founded in 2002 and has built strong foundations with our 2300-strong customer base and over 600,000 users across a wide range of industries, including aged care, childcare, hospitality, retail, local government and more. Today, we have offices across Australia, New Zealand, and the United Kingdom.

Our vision is to make work easier and life better by focusing on the needs and fulfilment of frontline workers, and the efficiency and optimisation of businesses.

Humanforce solutions are designed to help clients drive engagement and productivity for their frontline workforce, with an intelligent, cloud-based platform for employers and managers, and a user-friendly mobile app, specifically designed for employees in their flow of work.

We are on a mission to deliver an exceptional employee experience for workforces by offering a compelling employee value proposition and great work effectiveness through connection, development and wellbeing while delivering intelligent manager automation to drive cost optimisation, increased productivity, and growth, and enhance compliance confidence for businesses as they adapt to evolving challenges and objectives.

Who are you

Humanforce is growing and we're on the lookout for an exceptional Product Manager to join our team and enhance our seamless integration experiences. In this role, you'll have the chance to own the entire customer lifecycle and help define our integrations strategy for both acquired and third-party applications. Our long-term vision is to make our ecosystem an all-in-one solution

You'll be part of a small but mighty product team, working to define and scope the roadmap for all product integrations.

We're looking for someone who truly connects with and understands our customers. You're passionate about creating better, more seamless product experiences to ensure every step of the customer journey is smooth and easy. You'll have the opportunity to engage directly with our customers and partners, take ownership of the product roadmap, and define the vision and strategy for our integrations, all with the support of our Lead Product Manager. This is a genuine product management opportunity to solve real customer problems and make a significant impact. Join us and help shape the future of Humanforce

What you'll do

  • Own your product area roadmap ensuring it aligns with the vision, strategy & OKRs
  • Use data and qualitative insights from customers to identify opportunities to refine the products and validate prioritisation.
  • Work across integration mechanisms like API's, middleware platforms etc.
  • Assess current competitor offerings and seek opportunities for differentiation
  • Develop a deep understanding of our customers' integration and API needs, through the facilitation of workshops, feedback sessions and product demos.
  • Work with internal stakeholders on proposed solutions and escalation items.
  • Run customer discovery workshops with design, engineering, and other product managers to encourage momentum and progress.
  • Backlog creation, planning, prioritisation and management.
  • Work with the team in managing all the Scrum ceremonies including refinement estimation and planning
  • Strive to improve velocity of the team to achieve better outcomes and be data driven around team performance and execution.
  • Work alongside our engineering, design, data and sales/marketing team to deliver product experiences that align with customer needs
  • Go-to market activities including content management of release notes and help articles, showcases and feature demos for Customer and internal teams.
  • Post launch review activities to increase customer awareness and adoption

What you'll need

  • 2-3 years + of experience working in a commercial Product Management role, ideally within the B2B SaaS space.
  • Experience owning the roadmap for complex internal and 3rd party integrations
  • The ability to think strategically, plan and execute a long-term strategy for your product/s roadmap.
  • Strong understanding of product management principles in an agile environment
  • Innovation and experimental mindset to move the dial and make real life customer impact
  • Time management
  • Strong analytical skills and data driven decision making to inform decisions.
  • Customer centricity. Always thinking of the customer impact and ways to prioritise their feedback in the product roadmap.
  • Self-motivated and able to operate effectively in a fast-paced, ever-changing environment.
  • Excellent communication skills, working across all areas of the business – both on documentation and verbal comms.

Some 'nice to haves'

  • Experience working in HCM/WFM or payroll software

Our values

  • We are bold
  • We are all in
  • We are customer obsessed
  • We do what we say
  • We are good humans

Our approach to flexibility

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.

Benefits

  • A flexible working environment
  • The opportunity to be part of a fast-growing tech company
  • A focus on development with access to Go1
  • Paid parental leave and Quarterly Wellbeing Days
  • Employee talent referral scheme (know great people, be rewarded)
  • A fun and friendly culture working with passionate and talented people
  • A work environment where you can genuinely improve the world of work

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.

We are a 2024 Circle Back Initiative Employer and commit to respond to every applicant

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