Rooms Controller Hilton Sydney

2 weeks ago

Sydney, New South Wales, Australia Piknic Full time
Hilton Sydney is a world-renowned hotel located in the heart of the city.

With 579 modern guest rooms and suites, a range of dining options, bars, and flexible meeting spaces that can cater for a range of events, Hilton Sydney is the perfect choice for both business and leisure travellers.


Are you curious, outgoing and warm with a touch of playfulness? Hilton is looking for you, someone with a passion for guests We embody an ethos where mind-blowing service comes from your personality and style, not from a hotel manuscript.


Your Opportunity:

  • Oversee accuracy of room blocks and reservations.
  • Respond to any challenges found for accommodating rooming requests by communicating with guest or group contact, Sales Department, or Front Desk.
  • Ensure inventory is balanced at all times.
  • Address guests\' service needs in a professional, positive, and timely manner.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
  • Anticipate guests\' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest\'s name when possible.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one\'s voice, using the callers\' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Describe room accommodations and benefit feature sale amenities to guests.
  • Communicate information regarding designated VIP reservations, including VIP name, company, and title to upper level management.
  • Determine the most appropriate room type to meet guest requirements and maximize room rate.
  • Identify repeat guests using appropriate codes.

Skills, Education and Experience

  • A genuinely warm & welcoming demeanor.
  • Opera experience is preferred.
  • Personable communication skills.
  • Believe in the benefits of energising and motivating others
  • Display a passion for the Hospitality industry.
  • A desire to innovate and create, our guests come to experience a life less ordinary.
  • You are reliable and flexible with the ability to work various shifts
  • Must have an RSA

Benefits:

Perks and Rewards:

  • Discounts on hotel rooms within the Marriott International group.
  • Fantastic flexible working policy.
  • Discounts on food & beverage, including our hatted restaurant
  • The Gantry
  • Wellbeing & mindfulness programs to ensure you stay healthy.
  • Complimentary Associate meals while on shift.

Job Types:
Full-time, Part-time, Casual

Part-time hours: 20 per week

Salary:
$ $50.00 per hour

Benefits:

  • Employee discount

Schedule:

  • 10 hour shift
  • 12 hour shift
  • 8 hour shift
  • Afternoon shift
  • Day shift
  • Evening shift
  • Flexible hours
  • Morning shift
  • Shift work
  • Weekend availability

Supplemental pay types:

  • Tips

Ability to commute/relocate:

  • Sydney

NSW:
Reliably commute or planning to relocate before starting work (required)

Experience:

  • 45 star hotel: 1 year (required)

Licence/Certification:

  • RSA (required)

Work Authorisation:

  • Australia (required)

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