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Store Supervisor
1 week ago
Job Profile
Job Title
:
Store Supervisor
Reports to:
Store Manager
Division:
Retail
Job Objective
Responsible for assisting Store Manager or Assistant Store Manager on daily store operations. Store Supervisor is also responsible for driving sales revenue, performing as a role model in front of Senior Sales Associate and Sales Associate, giving out advice and guidance, and to provide outstanding customer services
Responsibilities:
Sales Generation:
- Achieve personal sales target consistently
- Analyze available sales reports and data to determine the needs of the business and set business strategies
- Support the development associates sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
- Demonstrate sales leadership for staff by playing an actie role on the selling floor
- Collaborate with Store Manager / Assistant Store Manager to identify marketing opportunities to support sales
Customer Service:
- Provide the highest level of customer service
- Manage client database and utilize information to increase sales and client contact
- Resolve all client problems and complaints quickly and effectively
- Assist sales associates with various customer service issues ie. Dissatisfied customers, returns, defective merchandise.
Operations:
- Ensure facility maintenance, presentation and organization
- Ensure deliveries are properly processed in a timely manner.
- Monitor the movement of all inventory and ensure that staff adheres to all transferring/receiving policies and procedures.
- Meet inventory accuracy and shrink requirements.
- Understand and properly execute all management POS functions.
- Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, interstore communication.
Merchandising/Visual:
- Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies.
- Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times.
- Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction.
- Identify and communiate product concerns in a timely manner.
- Communicate inventory needs to support the business goal.
Human Resources:
- Based on the KPI target, provide guidance and support to Senior Sales Associate and Sales Associate.
- Ensure image and grooming standards are professional, reflective of the brand imange and adhered to at all times.
- Continually provide feedback to Senior Sales Associate and Sales Associare to ensure results.
- Perform as the secondincharge when storeincharge is not on duty.
Direct Reports
Senior Sales Associates, Sales Associates
Salary:
$ $28.00 per hour
Benefits:
- Employee discount
- Health insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Commission
Ability to commute/relocate:
- PERTH, WA 6000: Reliably commute or planning to relocate before starting work (required)
Work Location:
In person
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