Store Supervisor

1 week ago


Perth, Western Australia APM Monaco Full time

Job Profile

Job Title
:
Store Supervisor


Reports to:
Store Manager

Division:
Retail

Job Objective
Responsible for assisting Store Manager or Assistant Store Manager on daily store operations. Store Supervisor is also responsible for driving sales revenue, performing as a role model in front of Senior Sales Associate and Sales Associate, giving out advice and guidance, and to provide outstanding customer services

Responsibilities:

Sales Generation:

  • Achieve personal sales target consistently
  • Analyze available sales reports and data to determine the needs of the business and set business strategies
  • Support the development associates sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
  • Demonstrate sales leadership for staff by playing an actie role on the selling floor
  • Collaborate with Store Manager / Assistant Store Manager to identify marketing opportunities to support sales

Customer Service:

  • Provide the highest level of customer service
  • Manage client database and utilize information to increase sales and client contact
  • Resolve all client problems and complaints quickly and effectively
  • Assist sales associates with various customer service issues ie. Dissatisfied customers, returns, defective merchandise.

Operations:

  • Ensure facility maintenance, presentation and organization
  • Ensure deliveries are properly processed in a timely manner.
  • Monitor the movement of all inventory and ensure that staff adheres to all transferring/receiving policies and procedures.
  • Meet inventory accuracy and shrink requirements.
  • Understand and properly execute all management POS functions.
  • Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, interstore communication.

Merchandising/Visual:

  • Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies.
  • Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times.
  • Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction.
  • Identify and communiate product concerns in a timely manner.
  • Communicate inventory needs to support the business goal.

Human Resources:

  • Based on the KPI target, provide guidance and support to Senior Sales Associate and Sales Associate.
  • Ensure image and grooming standards are professional, reflective of the brand imange and adhered to at all times.
  • Continually provide feedback to Senior Sales Associate and Sales Associare to ensure results.
  • Perform as the secondincharge when storeincharge is not on duty.

Direct Reports
Senior Sales Associates, Sales Associates

Salary:
$ $28.00 per hour

Benefits:

  • Employee discount
  • Health insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Commission

Ability to commute/relocate:

  • PERTH, WA 6000: Reliably commute or planning to relocate before starting work (required)

Work Location:
In person
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