Professional Services Consultant

1 week ago

Canberra, ACT, Australia Fortinet Full time

Location:
Australia (Canberra)

Role Overview:

Fortinet is headquartered in Sunnyvale, California USA, with offices around the world. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you.

Responsibilities:

  • Carry out Professional Services engagements in a professional & timely manner for Fortinet customers & deliver projects with customer satisfaction in mind
  • Develops a clear overall understanding of the customer requirements (project scope, technical requirements, and solution design).
  • When onsite at the customer, conduct oneself in a professional manner, mindful of being a representative of Fortinet.
  • Assists in the deployment, configuration, cutover, testing and troubleshooting of Fortinet security solutions in customer environments.
  • Execute customer and Fortinet taskings autonomously, demonstrate the ability to deliver work independently whilst adhering to project timelines and quality standards.
  • Collaborate effectively within a team environment. Provide technical mentoring, training, and coaching to other members of Fortinet and customer technical staff to obtain necessary skills to evolve in the PS organization.
  • Continuously developing knowledge and skills to remain proficient with Fortinet technologies to provide best practice advice during project delivery.
  • Maintain expertlevel technical knowledge in the following technology disciplines as they relate to Fortinet's products:


Network Security Infrastructure
  • Switching, Routing, SD-WAN, Proxies
  • Firewalls, UTM, APT (Sandboxing), Application Control & Content Filtering,
Web Proxying, SLB, Cryptology

  • VPN technologies (SSL VPN/IPSEC VPN) & associated topologies
  • Web Application Firewalling
  • Centralized Logging and Reporting solutions
  • Write & present whitepapers, technical notes, and other highlevel technical documentation as required.
  • Interface with Fortinet's Business and Technology partners within designated technology discipline and distribute that knowledge internally to SE's, CSE's and TAC Engineers.
  • Effectively communicates relevant project information to Fortinet management as appropriate.
  • Utilize communication and conflict resolution skills to independently address and resolve interpersonal conflicts and issues.
  • Adapt to changes in workload, demonstrate resilience and flexibility to effectively manage shifting priorities and deadlines whilst maintaining high standards of performance and productivity.
  • Receive, comprehend, and follow direction from supervisors, team leads, management and customer line management.
  • Consistently maintain highlevels of efficiency, accuracy, and attention to detail in the execution of assigned job responsibilities.
  • Leverage strategic and critical thinking, create and implement solutions to overcome technical challenges.
  • Resolves and/or escalates issues in a timely fashion.
  • Completes and submits any required administrative tasks in a timely manner
(timesheets, activities report, project reports, etc.).

  • Followings up with customer and internal Fortinet departments to ensure project documentation is completed:
  • Creation of Statement of Work document
  • Acknowledgement of work performed including work complete signing
  • Knowledge Transfer
  • Customer satisfaction surveys

Requirements:

  • A current NV2 government security clearance is a musthave.
years + relevant experience preferably in a network security vendor.

  • 5+ Years' experience in LAN/WAN /Internet Support or Administration.
  • 3+ Years' experience with Network Security Products.
  • Excellent written and verbal communication skills.
  • Strong knowledge of the security threat landscape.
  • Administrator level working knowledge of Windows, UNIX or Linux.
  • Previous Technical support position (other PS or TAC position), or Sales Engineering background advantageous.
  • Network security certifications (Fortinet NSE4 minimum level and above).
  • External network security & vendor certifications such as Cisco, F5, Juniper, AWS area plus.
  • Strong general knowledge of common networking (switching & routing) and security protocols.
  • Scripting experience (PERL, Javascript, PHP etc) & experience of API (Restful API).
  • Ability to work according to customer's schedules which may include weekends/evenings.
  • Team player and ability to work remotely & interact with remote teams & employees.
  • Ability to work well under pressure and remain focused on the tasks in hand.
  • Ability to troubleshoot complex network & security environment.
  • Bachelors Degree in EE, CS, or CE or equivalent experience.
  • Network Security Certifications.
  • Project Management Certifications.
Fortinet is an equal opportunity employer.

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