Tour Guides

Tour Guide

• Permanent Role
• $60-70K PA
• Cairns QLD

POSITION

We have a full-time position of Tour Guide in Cairns QLD, 4870.

SKILLS

The business requires the following qualifications and experience for the Tour Guide position.

• Hold at least an AQF (or equivalent) Certificate III; and
• Have at least 1 year experience (Minimum 20 hours) per week.

RESPONSIBILITIES

Overseeing the entire tour process, from initial booking to the actual tour experience. The role encompasses creating manifests, coordinating booking allocations for drivers and vehicles, and providing guidance and assistance throughout the duration of the tours.

REPORTS TO

You will be required to report to the Owner and Booking Agent.

POSITION DUTIES

You will need to undertake the following duties:

• Provide customer service in-person, over the phone, and over email to ensure that customers have all required information, and they feel welcomed and comfortable from initial correspondence through to completion of the services.
• Manage the tour booking process, including creating manifests and coordinating booking allocations for drivers and vehicles. Maintaining records of these and any customer attendance.
• Ensure all logistical aspects of the tour are organized and executed efficiently to deliver a memorable experience for guests. This may include any bookings and transportation.
• Provide informative and engaging guidance during tours, offering insights into the various destinations and attractions visited. Assist guests with any inquiries, special requests, or concerns throughout the tour, ensuring their needs are met promptly and professionally.
• Working with customers to tailor tour experiences based on guest preferences and interests, and time availability.
• Ensure adherence to safety protocols and regulations throughout the tour, prioritizing the well-being and security of all participants.
• Stay informed about local laws, regulations, and cultural sensitivities to ensure a respectful and compliant tour experience.
• Collaborate effectively with booking agents, chauffeurs, and support staff to ensure seamless coordination and execution of tours.

REQUIRED SKILLS

• Great organisation skills.
• Friendly, outgoing person with good customer service skills.

SALARY

The salary offered will be $60,000 to $70,000 per annum based on your experience.

TO APPLY

Applications in Word format should be forwarded to us by clicking the 'Apply' button below.