Family Response Facilitator

1 week ago

Caboolture, Queensland, Australia Mercy Community Service Full time

The Role


Our Family and Child Connect program has an opportunity for a motivated and passionate Family Response Facilitator to join the team.

Located in Caboolture this role will be Fixed Term Full-time contract for 6 months with the potential of extension to a permanent role.


This position provides quality service delivery to children, young people, families and the community within the Family and Child Connect Service (FaCC).

You will be required to provide services to the Moreton Bay region, the Family and Child Connect team engage with families and a wide variety of service providers to facilitate vital connections to supports for those families in our communities.


This position offers a competitive hourly rate of $39.26 to $42.25 plus superannuation ($77,578 to 83,486 per annum pro rata) dependent on qualifications and experience.

You will also have the opportunity to increase your take-home pay by salary sacrificing and other benefits (more information below).


To be eligible for this position you will require:

  • 3 or 4 year tertiary qualification in Child Protection, Human Services, Social Work, Psychology or related discipline.
  • It is desirable if you have previous experience working effectively across a range of service providers, both government and nongovernment, to negotiate high quality service provision to families who have complex issues.
  • Queensland Provisional Green (P2) or Open Driver Licence.
  • A positive notice in the Working with Children Check (Blue Card) and the ability to obtain any other legislatively required personal history screening as required.
  • Evidence of current vaccination against Whooping Cough or willingness to obtain prior to commencement, unless applicable exemption provided as per the relevant MC procedure.

Why choose to work at Mercy?
Mercy Community appreciates the important work that each person contributes to the success of our programs and services.

Being part of the Mercy team, means you have access to some fantastic benefits, such as we:

  • Pay for your Queensland Blue Card and NDIS Worker Screening Card when you need saving you up to $144 if you need both cards
  • Provide you and your immediate family free, professional and confidential counselling services. This includes specialised First Nations counsellors.
  • Provide the opportunity to increase your take home pay through the use of salary sacrificing and other packaging benefits up to $18,550 per annum is available to take advantage of
  • Provide access to novated leases for a vehicle to help reduce your taxable income.
Depending on your role, you may also be eligible:

  • For annual influenza and/or other vaccination reimbursements
  • To receive pay bonus' of $500 for successful employee referrals
  • To cash out or purchase annual leave and to
- take advantage of extra leave entitlements


We also ensure all our employees have access to a wide variety of excellent learning and development tools to continue your professional and personal development.

This includes making sure you have access to plenty of other career pathways and opportunities in the broader Families and Young People programs, or in other programs and services across Mercy.


About Us
Mercy Community is a Catholic not-for-profit, compassionately inspiring and supporting people to live hopeful, connected lives within inclusive communities.

We support families and young people, people living with a disability, and older people, and live by our values of Compassion, Integrity, Dignity and Empowerment.

We have been providing services and support for over 150 years and our team operates across a network that encompasses urban, rural and remote communities.

Please visit our website to find out more about our dedicated team and the work we do.

Next Steps


Mercy is committed to Safeguarding - taking actions to promote and ensure the welfare of children and adults at risk, protect them from abuse or neglect and supporting an awareness of whole community responsibility to help and protect all in need.

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