Event Manager Ces

2 weeks ago

Sydney, New South Wales, Australia American Express Global Business Travel Full time

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry.

We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.


Event Manager role focuses on the delivery of quality meeting planning and execution services for a variety of clients as part of an end-to-end management solution.

Whilst the role primarily focuses on the logistic management, there may also be the need to provide creative support.

What You'll Do on a Typical Day"

  • End to end Event Management of multiple client's events, from 10 people up to 500 pax including all aspects of delegate management
  • Ongoing key operational client contact act as the key client contact for program including proposal creation and presentation, contracting, regular WIP reviews, ongoing engagement and escalation as needed
  • Source, Negotiate, Contract and Manage all vendors / suppliers for the meeting on clients behalf and ensuring quality services at efficient rates.
  • Create and Manage critical path for event(s) including key dates internally and externally
  • Create, design and manage all aspects of the program (food and beverage, activities, transport, theming etc)
  • Attendee Management and associated aspects (initiations, itineraries, rooming lists, special needs, dietary requirements, attendee communications etc)
  • Coordinate, or manage, the air ticketing team for the event for seamless operations and client facing engagement
  • Facilitate all supplier payments including regular reporting on fund movements
  • Create and Manage the initial, negotiated, working and final budgets throughout the program in an accurate and timely manner
  • Proactive management of event, and account, profitability
  • Full financial reconciliation post event within defined SLA parameters
  • Meet all deliverables and SLA's, both internally and externally
  • Understand and be compliant with all American Express policies

Sourcing & Supplier Engagement:

  • Conducting domestic and international site searches, sourcing properties/venues adhering to client budgets and parameters
  • Prepare Site Availability Reports that outline available properties/venues for client meetings
  • Negotiating on all aspects of hotel/venue contracts on behalf of the client, driving the highest level of cost savings
  • Negotiating on all aspects of air contracts on behalf of the client, driving the highest level of cost savings
  • Work with the client hotel addendum and negotiate this on behalf of American Express clients to ensure the client's addendum is adhered to
  • Executing contracts with suppliers on behalf of the client
  • Building and maintaining relationships with all suppliers
  • Contract, negotiate and maintain relationships with vendors and DMCs.
  • Negotiate food & beverage functions, understanding guarantees and limitations
  • Understand attrition guidelines and cancellation penalties
  • Coordinate all logistics of domestic and international site inspections
  • Utilize Meeting Management Technology tools to manage RFP/response process
  • Provide clients with final signed contracts and Contract Savings Reports that outline all cost savings as a result of negotiations
  • Maintain and report timely and accurate program data
What We're Looking For

  • Experience with Event Management software, preferably Cvent
  • Demonstrate experience with delegate management and registration
  • Minimum of five years experience in project, event or meeting management, at least 2 year proven negotiation and contracting experience.
  • Knowledge of domestic hotels and destinations required, international a plus.
  • Knowledge of travel supplier operations, overall capabilities/range of services.
  • Program management system experience preferred, especially with an online sourcing tool. Understanding of and ability to effect win/win solutions.
  • Operations experience in hospitality industry or equivalent a plus.
  • Prior successful experience in developing and maintaining key client and supplier relationships.
  • Prior experience in effectively handle multiple projects/demands.
  • Strong knowledge of program/event management and budget maintenance.
  • Proven aptitude for technology and/or software solutions and analytical skills required.
Location

Australia - Sydney

The #TeamGBT Experience

Work and life:

Find your happy medium at Amex GBT.- Flexible benefits are tailored to each country and start the day you do.

These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT.

You can connect with colleagues through our global Inclusion Gr

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