Customer Governance

2 weeks ago

Perth, Western Australia Synergy AU Full time

The time to join Synergy has never been more exciting because you'll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.


We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations as we invest.

This is your chance to help us transform the energy industry and build a more sustainable future for Western Australia.

Synergy is proud to be Western Australia's largest electricity generator and energy retailer. We deliver secure electricity to homes and businesses throughout the Southwest Interconnected System (SWIS) from Coral Bay in the north, to Kalgoorlie in the east, and to Esperance in the south

Click here to discover more about how Western Australia's energy landscape is evolving to become more sustainable.

Role Summary:


The Customer Governance & Assurance Lead is a newly created opportunity in our Operational Insights and Governance team based at our Perth CBD Offices.


The purpose of the role is to coordinate and manage the operational governance and risk frameworks, ensuring compliance with regulatory requirements, and best practice for quality assurance across the Customer business unit.

This is an integral role in the leadership of the team and building strong stakeholder relationships will be key in this role.


Key responsibilities of the role include:

  • Lead, coach, mentor and develop the team to achieve key business objectives, connecting Synergy's vision, purpose, and strategic goals.
  • Coordinate and support ongoing reviews of relevant regulatory requirements, industry standards, and best practices for operational governance and quality assurance.
  • Provide oversight on annual audit and risk activities to ensure impacted teams are informed, supported and any associated actions are captured and completed on time.
  • Proactively identify improvement opportunities and use strong engagement and influencing skills to work with functional areas to deliver and embed improvements to systems, procedures, training, and customer service solutions.
  • Management and continuous improvement of the risk management framework, business continuity management system, and crisis management functions.

What you'll bring:

  • Undergraduate degree in business or a related field or relevant business experience
  • Demonstrated experience (ideally 5+ years) in leading a compliance, audit, risk and/or quality assurance/insights team.
  • Strong leadership experience with proven success in employee engagement, performance, development, and talent acquisition.
  • Must have the extensive experience in managing the delivery of compliance and regulation, including a deep knowledge of legislation.
  • Experienced in engaging with staff and in providing advice and coaching.

What we offer:

Working for an employer of choice also means you will enjoy:

  • Flexible work arrangements
  • Professional Development Opportunities
  • Purchased Annual Leave
  • Best practice parental leave
Click here for a full list of our benefits

Every Voice Matters
Our employees have a choice to work for Synergy and it's a choice we respect and value.

In addition to our focus on creating a greener future, Synergy is committed to its 'people first' culture and providing an exceptional place to work where our people experience a sense of belonging and have opportunities to learn and grow.

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