Home Claims Team Leader

1 week ago


North Lakes, Queensland, Australia Auto & General Full time

The Role:

To lead a team of dedicated Home Claims Consultants to minimize claims costs while consistently providing top-notch service to every Customer.

Position Accountabilities:

  • Develop, coach, and motivate a team of Claims Consultants to achieve set objectives
  • Lead and monitor the team to maintain high service standards and process adherence
  • Monitor and manage a portfolio of claims including:
    • Workload prioritization and allocation
    • Claim review and authorization
    • Technical product, process, system, and compliance support
    • Performance and progress reporting
  • Contribute to enhancing Claims performance through strategic and operational activities
  • Provide input into process and system development
  • Assist in identifying staffing requirements and recruitment

Expected outcomes of the role include:

  • Enhanced claim cost performance
  • Outstanding service delivery for all Customers
  • High and consistent quality results
  • Engaged, capable, and professional team in line with company values
  • Effective relationships with key stakeholders

Qualifications & Experience:

  • Prior Team Leader or equivalent experience
  • Extensive experience in Home Claims
  • Proven ability to lead and motivate teams
  • Demonstrated expertise in managing stakeholder relationships
  • Strong problem-solving skills
  • Customer-focused with attention to detail
  • Innovative and creative in process development
  • Conflict management and negotiation skills

Our perks:

  • Location – North Lakes Office: Enjoy proximity to local shops, cafes, and restaurants
  • Extra leave: 'ME' day, paid volunteer leave day annually, and option to purchase extra leave
  • Paid parental leave and other benefits for new parents
  • Workplace giving: Support for charitable causes
  • Development opportunities: Internal programs and access to online courses
  • Employee discounts: Discounts on insurance products
  • Reward and recognition: Schemes for high performance
  • Onsite facilities: End-of-trip facilities and spaces for nursing mothers
  • Social activities: Regular events and celebrations
  • Perks App: Access to employee benefits and discounts

About us:

At Auto & General (A&G), we offer smart products and solutions to protect our customers. Our range of insurance products covers Car, Motorcycle, Home, Contents, Pet, and Travel Insurance as well as Roadside Assistance.

Our 'high performance with high integrity' culture guides our values and interactions. We're on the lookout for talented individuals to help us become Australia's top insurer. If this resonates with you, apply today.

If you're up for a new challenge in a dynamic business environment, take a step and submit your application.
Auto & General values diversity and promotes an inclusive workplace for all employees.



  • North Lakes, Queensland, Australia Auto & General Insurance Full time

    About usAt Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.The roleAuto & General is on...


  • North Lakes, Queensland, Australia Auto & General Full time

    About us At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. Our culture of 'high...


  • North Lakes, Queensland, Australia Auto & General Insurance Full time

    The Role:To lead a team of dedicated, Home Claims Consultants in order to obtain the lowest possible claims cost, whilst delivering consistently high levels of service to every Customer.Position Accountabilities: Develop coach and motivate a team of Claims Consultants in order to meet agreed objectives Lead and monitor the team to execute a high standard of...


  • North Lakes, Queensland, Australia Auto & General Full time

    The role The purpose of this role is to track, coordinate, and develop strategies that drive Compliance and advise The Head of Fraud & Claims investigations on opportunities to improve compliance and mitigate risk. This role will also include but not be limited to the following: Development of team capability to achieve goals and build high-performance teams...


  • North Lakes, Queensland, Australia Auto & General Insurance Full time

    The Role:As the High Care Team Leader, you will lead a specialist team of Senior Consultants to manage high risk claims from end to end to ensure risks associated with these claims is proactively managed and mitigated. Your team of Senior Claims Consultants will be managing claims from lodgement to finalisation for customers experiencing vulnerability and/or...


  • North Lakes, Queensland, Australia Auto & General Full time

    The Role: As the High Care Team Leader, you will lead a specialist team of Senior Consultants to manage high risk claims from end to end to ensure risks associated with these claims is proactively managed and mitigated. Your team of Senior Claims Consultants will be managing claims from lodgement to finalisation for customers experiencing vulnerability...


  • North Lakes, Queensland, Australia Auto & General Full time

    (Insurance) Providing delivery of superior claims service, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases


  • North Lakes, Queensland, Australia Auto & General Insurance Full time

    QUALIFICATIONS AND EXPERIENCE Strong settlements or insurance claims experience, including an understanding of credit hire and credit repair claims. Well developed negotiation, liability and conflict resolution skills Demonstrated ability to lead, develop and coach staff Well developed and demonstrated understanding of the legislative, regulatory...


  • North Lakes, Queensland, Australia Auto & General Full time

    PURPOSE OF THE ROLE To lead a dedicated and task focused team of Credit Hire Settlements Sspecialists to ensure the best client and company outcome are achieved, whilst delivering consistently high levels of service to each and every stakeholder. Our Team Leaders play a critical role in maintaining service and cost focused outcomes that deliver in the areas...


  • North Lakes, Queensland, Australia Auto & General Insurance Full time

    The roleTo directly lead the State-based Customer Service Officers to excellence in customer service delivery and how they effectively manage and influence all aspects of claim fulfillment. Drive excellence in c ustomer centricity, timeliness, professionalism, accuracy, and embedding the required standards of service delivery throughout the state employee...


  • North Lakes, Queensland, Australia Auto & General Insurance Full time

    About usAt Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.The roleThe claims consultant...


  • North Lakes, Queensland, Australia Auto & General Insurance Full time

    About usAuto & General (A&G) is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money.Our range of general insurance products...


  • North Lakes, Queensland, Australia Auto & General Full time

    About us At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.Our culture of 'high...


  • North Lakes, Queensland, Australia Auto & General Full time

    About us At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. Our culture of 'high...


  • North Lakes, Queensland, Australia Auto & General Insurance Full time

    About usAt Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.The roleThis role manages the...


  • North Lakes, Queensland, Australia Auto & General Full time

    The Role:Due to continued growth, we are looking for Settlement Consultants to join our Negotiating team based in North Lakes. We are looking for people who can achieve cost effective and quality claims handling, form a logical case and ensure a fair outcome is delivered on every claim. You will be responsible for managing a portfolio of Settlements files...


  • North Lakes, Queensland, Australia Auto & General Full time

    The roleThe Senior Claims Consultant will manage a portfolio of complex liability and legal files within the liability claims department, whilst achieving cost effective and quality claims handling through robust relationships with team members, internal and external service providers.Manage a portfolio of complex liability and legal filesAssess liability...

  • Claims Consultant

    1 week ago


    North Lakes, Queensland, Australia Auto & General Insurance Full time

    To establish contact with third parties through a strategy process to confirm claim details, identify liability, triaging of claims ,and managing recovery of uninsured claims whilst achieving cost effective and quality claims handling through robust relationships with team members, internal and external service providers.The Recoveries Claims Consultant role...


  • North Lakes, Queensland, Australia Auto & General Insurance Full time

    About usAt Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.The Role:Due to continued...

  • Claims Consultant

    1 week ago


    North Lakes, Queensland, Australia Auto & General Insurance Full time

    To establish contact with third parties through a strategy process to confirm claim details, identify liability, triaging of claims ,and managing recovery of uninsured claims whilst achieving cost effective and quality claims handling through robust relationships with team members, internal and external service providers. To provide a personalised, seamless...