Critical Incident Counsellor

1 week ago


Brisbane, Queensland, Australia LifeWorks Full time
TELUS Health is empowering every person to live their healthiest life.

Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.

As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.


We are seeking a clinician to provide clinical excellence in the delivery of critical incident support, including psychological first aid and trauma-informed brief interventions to impacted organisations and clients.

The role is an exciting opportunity to make a real difference to individuals and organisations - no two days are the same.

The role will have a large on-site component. The clinician can be based in any capital city in Australia.

  • What We Are Looking For:
  • Qualifications in Counselling, Psychology, or Social Work.
  • Professional registration with the relevant health professional body (AHPRA, AASW, ACA
  • Minimum level 3, PACFA
  • Minimum level 3).
  • Minimum three (3) years experience.
  • Ability to clinically manage client risk, and work within a traumainformed framework.
  • Excellent customer service skills with the ability to be empathetic and proactive with our organisation stakeholders.
  • Confidence with computer systems is an asset.
  • What We Are Offering:


Flexible working arrangements
  • including some options regarding working from home and adjustments to hours. We can work with you to find mutually suitable arrangements.
  • Access to peer consultation and external supervision.
  • Access to hundreds of professional development courses to help you further your clinical skills as you see fit.
  • Career progression for the right clinicians, there are opportunities to further your career into leadership positions or other specialist services.
  • Other benefits include wellbeing days, volunteer days, and a generous parental leave policy.
A bit about us

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good.

We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

  • Brisbane, Queensland, Australia Vero Insurance Full time

    What you'll do: Initiating the critical incident management process when a high impact incident has been reported.Leading, responding, driving, facilitating, and chairing all critical incident investigation activities and meetings with relevant stakeholders.Monitor and co-ordinate with resolver groups, vendors, and service owners to resolve the incident in...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    The role will require someone who is able to work on an on-call shift rotation (approx. 7 days within 21), however the exact rotation will depend on what suits everyone in the team best. At Suncorp we are flexible in the way we approach our work, and we are open to supporting you to achieve your work goals even if that means your work week doesn't look...


  • Brisbane, Queensland, Australia Suncorp Full time

    Other (Information & Communication Technology) Full time Competitive Salary + Bonus + On call allowance Great time to join as we embrace a maturity uplift within CIM and problem management Perfect for someone with a continuous improvement mindset, really make a difference Hybrid working model, on-call component, supportive and collaborative team We're never...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    Sydney or BrisbaneLead and guide team members with ongoing improvement mindsetHybrid working setup with supportive team environmentJoin our Technology team at Suncorp Group where we are constantly striving for progress and driving positive change. We are looking for individuals who are proactive, curious, and adaptable. In this role, you will have the...

  • Counsellor

    1 week ago


    Brisbane, Queensland, Australia Aboriginal & Torres Strait Islander Community Health Service Brisbane Limited Full time

    Introduction:About ATSICHS BrisbaneATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services, our way - supporting our people and...


  • Brisbane, Queensland, Australia Downunder People Full time

    For our Farmers and Rural Families in Need Central QLD Longreach/Rockhampton/Winton/Emerald Education, Training & Professional Development OpportunitiesRural Counsellor and Community RepresentativeLocation: The case load is for the surrounding areas of Longreach and Winton. The employer is flexible with a preferred base for the successful applicant in...


  • Brisbane, Queensland, Australia Powerlink Full time

    Position Details:Division: Operations and Service DeliveryEligibility: This position is open to internal and external applicantsJob Summary:Are you our next Fault Management Analyst to investigate and mitigating risk and ensure optimal performance of Queensland's high voltage transmission network? In this critical role you will provide services in the areas...


  • Brisbane, Queensland, Australia BOEING Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for...


  • Brisbane, Queensland, Australia Ventia Pty Limited Full time

    Incidence Response Crew: Date: 27 Jun 2023 Location: Brisbane, QLD, AU, 4000 Company: VentiaThe RoleVentia are looking to engage Incidence Response Crew to support our recently awarded service delivery contract with Transurban in Queensland.About Ventia - TransportProviding service to over 800,000 kms of road in Australia and over 90,000 kms in New Zealand,...


  • Brisbane, Queensland, Australia Ventia Pty Limited Full time

    Incidence Response Crew: Date: 20 Nov 2023 Location: Brisbane, QLD, AU, 4101 Company: VentiaWe are opening expressions of interest to those who may be interested to be engaged as an Incidence Response Crew member. The role will see you dispatched across the Transurban network to respond to a varying range of incidents and traffic accidents.There is a mix of...


  • Brisbane, Queensland, Australia Ventia Pty Limited Full time

    Select how often (in days) to receive an alert: An exciting opportunity to join Ventia (placed #3 in the AFR BOSS Best Places to Work – Property, Construction and Transport Sector) as a Situational Incident Response Officer on our Transurban contract.The role provides first response services to traffic incidents on various motorways and tunnels in...


  • Brisbane, Queensland, Australia Halcyon Knights - LogicMelon Full time

    Play a key role in a program of national significance Engage with Commonwealth and State government and energy market participants Excellent remuneration package + bonusMy client is responsible for managing the electricity and gas systems and markets across Australia, with the goal of providing affordable, secure, and reliable energy to all Australians. The...


  • Brisbane, Queensland, Australia Powerlink Full time

    _Position Summary _: Receive quality training on technologically advanced & innovative systems that set your career apart. Join our collaborative and supportive team environment with experienced, downtoearth people. Attractive remuneration package % Super + free onsite parking.Want to get stuck into cutting-edge project that's aren't being delivered...


  • Brisbane, Queensland, Australia Ventia Full time

    An exciting opportunity to join Ventia (placed #3 in the AFR BOSS Best Places to Work – Property, Construction and Transport Sector) as a Situational Incident Response Officer on our Transurban contract. The role provides first response services to traffic incidents on various motorways and tunnels in Brisbane. What's on Offer $88 703 TFR (plus extra...


  • Brisbane central business district, Queensland, Australia Chandler Macleod Full time

    The Position:Enhance the safety and practice guidelines for a vital federal government department critical within the health care service industry. Ensuring that risk, incident reporting, maintenance, and processes are expertly managed to protect staff and organisational operations. Ideally you will have a case management background from healthcare or social...


  • Brisbane, Queensland, Australia LifeWorks Full time

    TELUS Santé et LifeWorks se sont récemment associés pour tirer parti de la puissance de la technologie et de nos cultures bienveillantes afin de faire progresser notre objectif commun de bâtir un meilleur avenir plus sain pour tous. En tant que chef de file mondial des services de santé et de bien-être - englobant la santé physique, mentale et...


  • Brisbane, Queensland, Australia Ventia Pty Limited Full time

    Select how often (in days) to receive an alert:An exciting opportunity to join Ventia (placed #3 in the AFR BOSS Best Places to Work – Property, Construction and Transport Sector) as aSituational Incident Response Officer on our Transurban contract . The role provides first response services to traffic incidents on various motorways and tunnels in...


  • Brisbane, Queensland, Australia LifeWorks Full time

    TELUS Santé et LifeWorks se sont récemment associés pour tirer parti de la puissance de la technologie et de nos cultures bienveillantes afin de faire progresser notre objectif commun de bâtir un meilleur avenir plus sain pour tous. En tant que chef de file mondial des services de santé et de bien-être - englobant la santé physique, mentale et...


  • Brisbane, Queensland, Australia Queensland Corrective Services Full time

    The essential requirements for this role are:Able to demonstrate experience of taking personal responsibility for following through on any work-related incident or emerging risk without instruction. Experience and understanding of welfare provision in a human services or related field. Experience in or exposure to a criminal justice environment or similar...


  • Brisbane, Queensland, Australia Recovery Partners Full time

    Certified Great Place to Work 202- Flexible Working Service a Variety of ClientsWho Are We?Recovery Partners are an Australian-owned Rehabilitation provider with a genuine desire to enable people to prosper. We provide services to everyday individuals as we strive to create a positive impact in their lives after experiencing a workplace incident.We believe...