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Customer Service Manager

3 months ago

West End, Australia Bank Australia Full time
Posted: 07/06/2023

Closing Date: 07/07/2023

Job Type:
Permanent - Full Time

Location:
Brisbane

Job Category:
Banking and Financial Services


Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.

We're growing fast as more people choose to align their banking with their values. We're a customer owned, B Corp certified bank. We empower our staff and 185,000+ customers to be part of the clean money movement.


We currently have a permanent, full time opportunity for an enthusiastic Customer Service Manager to join our West End branch near Brisbane, QLD.


Why join us

  • We have big plans to become Australia's most trusted bank and a leading purposedriven business.
  • As a certified B Corp, we're part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
  • Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
  • We offer flexible working options, competitive salary and 12% super.
  • Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
  • We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
  • We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
  • We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
  • We are the first bank in the world to care for a conservation reserve where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

  • Lead and manage day to day branch operations with focus on consistent delivery of outstanding customer experience in line with our onlineled distribution strategy
  • Responsible for the day to day operations of the branch, including cash management and full compliance with all procedures and processes
  • Work independently, taking ownership of issues, including accurate record management and tactful resolutions of queries and escalations from both internal and external customers
  • Ensure branch premises are properly maintained and aligned to the Bank's marketing guidelines
  • Provide operational support to staff including guidance with the Bank's policies and procedures on operational matters
  • Effectively manage the resource allocation of the branch to meet the needs of the business.

What you will bring

  • Ability to manage, lead and motivate a team
  • Flexible and adaptable approach and response to change
  • Proven experience in managing a team to deliver an exceptional customer experience
  • Excellent communication and interpersonal skills, verbal and written
  • Ability to effectively determine priorities and allocate high work volumes
  • Ability to manage conflict and challenging conversations
  • Ability to make independent decisions and problem solve
  • Commitment to Bank Australia's purpose, aspiration, values and brand as well as the B Corp ethos.