Injury Management Specialist

1 week ago

Sydney, New South Wales, Australia Amzn Commercial Srvcs Pty Ltd Full time
Proven industry experience across national workers compensation frameworks (occupational rehabilitation, occupational health, insurance or case management)

  • Solid understanding of NSW and/or VIC workers compensation legislation
  • Experience in training/coaching business stakeholders on evidence based injury management
  • Demonstrated communication skills (verbal and written)
  • Ability to negotiate and collaborate effectively
  • Experience with occupational injury management/recovery at work programs
  • An understanding of evidence based recovery at work approaches, biopsychosocial approach to health


At Amazon, we're working to be the most customer-centric company, to be the best employer, and be safest place to work on earth.

To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build that place, this is your chance to make history.

We seeking an experienced, motivated Injury Management Specialist for this newly created role with Amazon.

You will be responsible for providing exceptional support and care to our associates, as well as partnering with internal stakeholders to develop a recovery at work culture.


You will be involved in building and embedding programs, strategies and processes that support our growing business and ensure compliance to all applicable legislative frameworks.

You will build internal stakeholder capability and create standards through effective collaboration and data analysis.


Reporting to the Workers Compensation Manager, you will work cross-functionally with members from various internal teams to ensure our associates are appropriately supported with compensable and non compensable injuries or medical conditions.

This role is supporting injury management across Sydney and Melbourne.

Key job responsibilities

  • Acts as the point of notification and contact for associates regarding any incident or injury that could or has resulted in a Workers' Compensation claim
  • Driving stakeholder compliance with the AU RTW Program, and any associated procedures and processes across Injury Management business units to influence positive business and individual outcomes
  • Proactively manage workers compensation claims to minimise lost time, facilitate sustainable return to work outcomes, and promote best practice injury management support
  • Implement early intervention strategies and processes to assist injured associates return to work in a timely manner that is reflective of capacity
  • Advise, coach and proactively support injured associates, managers, HR, WHS and all relevant internal stakeholders on return to work processes to facilitate positive outcomes that align with operational needs
  • Manage and develop tailored return to work plans with relevant stakeholders
  • Facilitate training and development initiatives as required with key stakeholders
  • Assist in the development, implementation and BAU delivery of organisational workers compensation processes and initiatives such as metric reporting on claims performance
  • Commitment to continuous quality improvement through review of claims performance from reporting, data analysis and qualitative review with relevant stakeholders
  • Allied health degree (Occupational Therapy, Rehabilitation Counselling, Psychology, Exercise Physiology, Nursing)
  • Return to Work Coordinator certification
  • Experience with claims performance reporting
  • Passion for promoting recovery at work
  • Proficient in digital recordkeeping


Amazon offers employees in the operations team a competitive remuneration package, including participation in the company stock plan as applicable.

We also look after our people with benefits, such as Group Life and Salary Continuance insurance, highly subsidized private health insurance, Amazon Employee Discount, and up to 20 weeks paid parental leave, amongst others.


Acknowledgement of country:


In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.

We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.


IDE statement:

Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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