Studio Photographer

Reports to:
Studio Manager

Purpose of the Role:
Studio administration, photography and booking appointments

Description:
Conduct outbound telephone calls to prospective customers for the purpose of booking

shoots.

Conduct design consults in the studio for the purpose of demonstrating prints, frame

collections and albums to help the customer make purchasing decisions.

Conduct studio and location shoots including customer management and liaison.

Key Relationships:
Managing director, Studio Manager, Photographers, Customers, Production

Role Requirements

Skills / Abilities:
Time management, attention to detail, task management, photography/lighting, excellent

internal & external stakeholder communication skills, customer management, salesmanship,

professional telephone manner, ProSelect software, LightBlue CRM,

Knowledge:
Photography and associated technology, lighting techniques, photography software

Qualifications/Experience:
Prior experience in studio/location photography; Ideally Cert. 4 in Photo Imaging and/or Diploma in Photography.

Training / Other Education:
Short-course programs to develop skills in lighting, composition and photographic techniques

Personal Attributes:
Excellent communication skills, uniform when required however must be smartly dressed in

casual but quality attire, timeliness, attention to detail, consistent follow-up on task and

outcomes, courteous and professionalism, appropriate language (no profanities, no

overfamiliarity), team work.

Key Activities / Duties

Studio & Systems:
Collect prints from PhotoKing twice a day or as directed by Production

Check all prints, ensure retouching has been done and prints are of high standard - if not

advise Production asap, so that they can be redone

Matt, frame, etc all orders and ensure ready to be collected - once ready advise Studio

Manager by giving them the order

Get orders ready to collect when directed by Studio Manager

Makeup voucher boxes when directed

Makeup blue folders and blue envelopes for clients

Unpack frames ordered and check they are all okay

Position Description - Studio Administration/Telemarketing/Photography

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Keep all framed orders together and studio clean of frames and framed prints

Ensure loft is kept tidy

Adhoc studio tasks as directed by Studio Manager

In conjunction with Studio Manager and Production order enough of the following products

every two weeks:
Frames and equipment used for framing eg. Brown tape, etc.

Matts and sleeves

Linen both digital and portrait

White Gift Boxes

MM PHOTOS bags

MM PHOTOS stickers

MM PHOTOS ribbon

Maintain high-quality presentation of studio including vacuuming and general cleaning; pack

fridge with water, wine, beer

Respond to all tasks assigned to you by the Studio Manager in a timely fashion.

Respond to all customer requests in a timely fashion and deliver on all promises made.

Adhere to all company policies

At the completion of shift, ensure the premises are locked and secured as per procedure.

Photography Projects
Adhere to company procedures with regard to default setup of camera

Ensure all company equipment is returned in full working order

Report any equipment failure promptly to Studio Manager

Contact all clients within 24 hours of scheduled shoot to confirm and discuss any questions;
Pre-shoot set-up of studio and after-shoot pack-down;
Arrive at shoot location on time (ideally 10 minutes before arranged time);
Conduct shoot within allocated time and image quantity restriction (not to exceed 1-hour

unless prior arranged);
At the completion of every shoot, repack camera equipment and ensure data cards and

batteries are clean and recharged;
Deliver data card over to production for processing immediately after each shoot. (All cards

must be returned to studio at end of shoot/day);
Complete job sheet as required and include any relevant notes such as specific images to

include or client interest/concerns/observations.

Communicate with Studio Manager to ensure client production timelines are met;
Provide all clients with pricelist post-shoot;
Collect appropriate props/take shoot bag;
Ensure customer experience is exceptional - have fun, professional, rapport-building;
Achieve KPIs for customer satisfaction;
Achieve KPIs for shoot activity levels;

Production:

Support head of production as required:
Uploading photo files and dispatch to Philippines

Purchasing Session:
(not straight away -growth area)

Prepare for purchasing session in ProSelect (Purchasing appointments);
Pre-sales set-up of studio and after sales pack-down - cleanliness etc.;
Following company procedures with regard to processing sales orders;
Present all products, explain value of each and make appropriate recommendations;
Secure orders for prints, frames and albums; (Consults should be conducted within 60 mins)

Adhere to company policies on deposit/payment terms, discounting and value-ad;
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