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Front Office Receptionist

3 months ago

Carlton, Australia Arrow on Swanston Spencer Full time
As a Hotel Receptionist/Guest Service Agent, you will have a visible passion for hospitality and delivering exceptional customer service.

You will be part of the Front Office Team which is the main connection between the Guest, the hotel, and other hotel departments.

A Hotel Receptionist/Guest Service Agent truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:


Welcome and fulfil the check-in process for Guests and group arrivals; Complete the check-out process for departing guests using the hotel systems; Manage, effectively and efficiently, Guest requests, inquiries, and complaints; Maintain current knowledge of hotel products, services, pricing and events; Perform general incoming communication duties, including taking reservations.


  • Calm, efficient, and organised with great attention to detail
  • Excellent personal presentation and communication skills
  • A passion for delivering exceptional levels of Guest service
  • Ability to multitask and maintain a positive attitude
  • Computer literate and able to navigate through Hotel systems
  • The ability and flexibility to work in a 7day rotating roster

Job Types:
Full-time, Part-time, Permanent, Casual

Part-time hours: 20 per week

Salary:
From $22.00 per hour

Benefits:

  • Professional development assistance

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Afternoon shift
  • Day shift
  • Evening shift
  • Fixed shift
  • Flexible hours
  • Monday to Friday
  • Morning shift
  • Night shift
  • Overtime
  • Shift work
  • Weekend availability

Supplemental pay types:

  • Penalty rates