Customer Success Analyst kpmg Origins

1 week ago

Sydney, New South Wales, Australia KPMG Australia Full time

Company Description

With an exciting mandate to do things differently, we're investing in and evolving this specialist team to focus on the future; future sectors, future technologies, future services, future business models, and more.


KPMG Futures pursues opportunities in quantum computing, Web 3.0, and next-gen AI. Our objective is to build a portfolio of game-changing businesses.

Core to this objective is our venture partnering capability which aims to create strategic collaborations between our firm and groundbreaking startups to solve our clients' most pressing problems.

Our culture is characterised by a startup mentality combined with professional entrepreneurship.

Our team is made up of passionate people who want to deliver value to clients in a new context, in which we connect in-depth specialist knowledge with the latest technological possibilities.

We are looking for people who want to take on this challenge with us and are ready to contribute to the growth of the firm.


KPMG Origins is a SaaS startup that streamlines interactions between organisations, industries, and borders to enable supply chain ecosystems to thrive via trustworthy data. Our goal is to address global pressing problems of today, such as cost of living, food insecurity, sustainability, human rights and consumer transparency.


Understanding customer behaviour is a pivotal experience in building a successful career in technology and we're offering an opportunity to join our team and do just that While the core function of this role will support the Customer Success function by managing daily support requests from end users of the KPMG Origins platform, we're looking for someone with a passion in data and analytics to bring the insights out of customer behaviour and back into our business reporting metrics and product road maps.


About Your Opportunity

Day-to-day responsibilities will include:

  • Utilising digital tools such as Intercom, Tableau, Azure DevOps and the Microsoft suite of software, to enhance customer interactions and support processes
  • Identifying user needs and helping users adopt specific features
  • Analysing and reporting product malfunctions such as testing different scenarios or impersonating users in different environments
  • Collaboration with product and technical teams to troubleshoot issues, and provide feedback gathered from end users.
  • Creating and updating existing help content in the form of articles, automated responses, and other training materials.

How are you extraordinary?

  • You are committed to providing fantastic customer service, with kindness and empathy at the heart of every interaction.
  • You are passionate about the importance of fantastic communication to share ideas, inspire, and create change.
  • You love being part of a collaborative and multidisciplinary team and building strong relationships both internally and externally.

Qualifications

  • 1+ years of experience in a customer facing role in B2B SaaS
  • Genuine passion for delivering exceptional customer experiences with a positive attitude
  • Enjoy connecting with customers and solving their challenges
  • A highly organised, selfmotivated and fast learner
  • Exceptional communication skills; verbal, written and account management skills
  • Adept at using technology to scale across customer base
  • Ability to work collaboratively within a team environment
  • Handle conflicting priorities and effective, timely workload management
  • Excellent relationship building skills with proven experience cultivating champion relationships
  • Have a general understanding and curiosity about Customer Success with a desire to grow

A bonus:

  • Experience or interest in sustainability, resource recovery, waste management, construction, commodities, supply chains, traceability, AI, and automation.
  • Experience using Intercom help centre software and Tableau

Additional Information
KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth.


Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently.

Collaborate with a team of passionate, highly skilled professionals who've got your back.

You'll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture.

At KPMG, you'll take control over how you work.

We're embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks.

Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more.

**_ At KPMG every career is different, and we

  • Customer Success Specialist Kpmg Origins

    1 week ago

    Sydney, New South Wales, Australia KPMG Full time

    Company Description:KPMG Origins is a SaaS startup that streamlines interactions between organisations, industries, and boarders to enable supply chain ecosystems to thrive via trustworthy data.Our goal is to address global pressing problems of today, such as cost of living, food insecurity, sustainability, human rights and consumer transparency.KPMG Origins...

  • Customer Success Analyst kpmg Origins

    1 week ago

    Sydney, New South Wales, Australia KPMG Full time

    Company Description:With an exciting mandate to do things differently, we're investing in and evolving this specialist team to focus on the future; future sectors, future technologies, future services, future business models, and more. KPMG Futures pursues opportunities in quantum computing, Web 3.0, and next-gen AI. Our objective is to build a portfolio of...

  • Manager Customer Success Specialist Kpmg Origins

    1 week ago

    Sydney, New South Wales, Australia KPMG Full time

    Company Description: KPMG Origins is a traceability platform that connects ecosystems of organisations in agriculture, construction, ESG/ Carbon reporting and now resource recovery. Our platform creates common data taxonomies to enable the sharing of data across these complex ecosystems and accelerate business efficiencies.We are seeking a highly motivated...

  • Customer Success Associate Kpmg Origins

    1 week ago

    Sydney, New South Wales, Australia KPMG Full time

    Company Description:KPMG Origins is a SaaS startup that streamlines interactions between organisations, industries, and borders to enable supply chain ecosystems to thrive via trustworthy data. Our goal is to address global pressing problems of today, such as cost of living, food insecurity, sustainability, human rights and consumer transparency.You'll play...

  • Manager Customer Success Specialist Kpmg Origins

    1 week ago

    Sydney, New South Wales, Australia KPMG Australia Full time

    Company DescriptionKPMG Origins is a traceability platform that connects ecosystems of organisations in agriculture, construction, ESG/ Carbon reporting and now resource recovery. Our platform creates common data taxonomies to enable the sharing of data across these complex ecosystems and accelerate business efficiencies.Job Description:We are seeking a...

  • QA Analyst Kpmg Origins

    1 week ago

    Sydney, New South Wales, Australia KPMG Full time

    Company Description:KPMG Origins is a SaaS startup (a KPMG venture) that streamlines interactions between organisations, industries, and borders to enable supply chain ecosystems to thrive via trustworthy data.Our mission is to address the global pressing problems of today, such as cost of living, food insecurity, sustainability, human rights, consumer...

  • Manager - UX Designer - Kpmg Origins

    1 week ago

    Sydney, New South Wales, Australia KPMG Full time

    Company Description:KPMG Origins (one of the ventures within KPMG Futures) creates trustworthy ecosystems to enable streamlined interactions across organizations, industries, and international borders. Our goal is to enable these ecosystems to thrive to address global problems such as cost of living, food insecurity, sustainability, human rights and consumer...

  • Consultant Data Analyst Kpmg Futures

    1 week ago

    Sydney, New South Wales, Australia KPMG Full time

    Company Description:KPMG Futures features a specialist team to focus on the future - including future sectors, future technologies, future services, future business models and more. KPMG Futures will pursue opportunities in areas such as quantum computing, Web 3.0, the metaverse and next-gen AI. One of our main objectives is to build a portfolio of...

  • Consultant Data Analyst Kpmg Futures

    1 week ago

    Sydney, New South Wales, Australia KPMG Full time

    Company Description:KPMG Futures features a specialist team to focus on the future - including future sectors, future technologies, future services, future business models and more. KPMG Futures will pursue opportunities in areas such as quantum computing, Web 3.0, the metaverse and next-gen AI. One of our main objectives is to build a portfolio of...

  • Customer Success Associate

    1 week ago

    Sydney, New South Wales, Australia KPMG Full time

    You'll play a pivotal role in supporting our customers' experience and business development functions as our platform continues to expand. Your initial focus will be on users of our resource recovery solution, to enhance the experience through data-driven customer operations. This role encompasses various aspects of customer interaction, including spending...

  • Customer Success Associate

    1 week ago

    Sydney, New South Wales, Australia KPMG Australia Full time

    Job DescriptionYou'll play a pivotal role in supporting our customers' experience and business development functions as our platform continues to expand. Your initial focus will be on users of our resource recovery solution, to enhance the experience through data-driven customer operations. This role encompasses various aspects of customer interaction,...

  • Calculations Quality Control Analyst

    1 week ago

    Sydney, New South Wales, Australia KPMG Full time

    KPMG Australia is part of a global network providing extensive services across a wide range of industries and sectors. Starting with KPMG as a Calculations Quality Control Analyst, you will join an Advice Remediation project on a 9-month contract (with possibility of extension).Your OpportunityForming part of KPMG Managed Service Operations (KMSO) team you...

  • Manager - Marketing Operations

    1 week ago

    Sydney, New South Wales, Australia KPMG Full time

    KPMG Origins creates trustworthy ecosystems to enable streamlined interactions across organisations, industries and international borders. Our goal is enable these ecosystems to thrive to address global problems such as cost of living, food insecurity, sustainability, human rights and consumer transparency.Your OpportunityForming part of the KPMG Futures...

  • Senior Analyst

    1 week ago

    Sydney, New South Wales, Australia KPMG Full time

    Job DescriptionThe auditing world is changing, and we want you to come along for the journey Standardisation, automation and digitalisation is the future of audit at KPMG. Questioning 'why' is the environment we encourage and where our people strive. KPMG want you to have the ability to challenge the way things were done in the past while working on multiple...

  • Customer Success Associate

    1 week ago

    Sydney, New South Wales, Australia KPMGau Full time

    Company DescriptionKPMG Origins is a SaaS startup that streamlines interactions between organisations, industries, and borders to enable supply chain ecosystems to thrive via trustworthy data. Our goal is to address global pressing problems of today, such as cost of living, food insecurity, sustainability, human rights and consumer transparency.KPMG Origins...

  • 2024 Kpmg's Women in Tech Insights Program

    1 week ago

    Sydney, New South Wales, Australia KPMG Full time

    Company Description:2024 KPMG's Women in Tech Insights Program - SydneyKPMG Australia is part of a global network providing extensive services across a wide range of industries and sectors. Our people collaborate, share their expertise and create innovation as we partner with clients to solve complex challenges, empower change, drive disruption and growth....

  • Business Development Senior Consultant/Manager

    1 week ago

    Sydney, New South Wales, Australia KPMG Full time

    KPMG Origins invites professionals from consulting or business development backgrounds to join our innovative supply chain technology venture as a Business Development Senior Consultant/Manager . We aim to help global businesses meet the increasingly complex supply chain data requirements of governments and consumers. Located in Sydney, this position...

  • Senior Analyst

    2 months ago

    Sydney, New South Wales, Australia KPMG Australia Full time

    Job DescriptionThe auditing world is changing, and we want you to come along for the journey Standardisation, automation and digitalisation is the future of audit at KPMG. Questioning 'why' is the environment we encourage and where our people strive. KPMG want you to have the ability to challenge the way things were done in the past while working on multiple...

  • Business Development Senior Consultant/Manager

    1 week ago

    Sydney, New South Wales, Australia KPMG Full time

    Company DescriptionKPMG is one of the most trusted and respected global professional services firms. We partner with clients across an array of industries to solve complex challenges, steer change, drive disruption, and enable growth. Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think...

  • Deal Advisory – Analyst to Director

    1 week ago

    Sydney, New South Wales, Australia KPMG Full time

    Business today is under more pressure than ever to deliver better, lasting results for stakeholders. In KPMG's Deal Advisory business , we think like an investor, looking at how opportunities to buy, sell, partner, fund or fix a company can add and preserve value. Today's deals do not happen in a vacuum. KPMG's integrated team of specialists work at deal...