Ops Management Duty Manager
2 weeks ago
Unmissable opportunity is available working at Caloundra RSL & Caloundra Power Boat Club for a proactive Duty Manager to oversee the daily operations of the business ensuring that the highest standards of customer service are provided to guests at all times.
Look no further
Caloundra RSL & Caloundra Power Boat Club are located in the heart of Caloundra & Golden Beach.
Our venues feature premium event spaces, high quality meals with a focus on freshly sourced produce and a variety of entertainment options.
What we offer- Full time = $75,000 Salary Package
- Casual = $33 $67 per hour.
- Rotating Roster
- Meal Card
- Half price gym membership for yourself and a family member with no lock in contract & a complementary personal training session every 8 weeks.
- Complementary barista coffee & soft drink
- Free parking
- Participation in our employee recognition and rewards program
- A robust on boarding process
- Ongoing training & growth opportunities
- The opportunity to work with a great team of hospitality professionals
- Coach & develop the team through constructive & effective feedback with the aim to improve employee knowledge, performance & reduce staff turnover.
- Participate in and coordinate innovation activities relating to operations & service practices to improve the customer & employee experience.
- Lead by example through superior customer service, positive & effective communication & productivity.
- Demonstrate dispute resolution techniques to resolve staff and customer grievances in an efficient manner ensuring a positive business outcome is achieved.
- Work well under pressure with the ability to multi task.
- Efficiently & effectively report on customer and employee related incidents.
- A passion for exceptional customer service
- Sound knowledge and experience in hospitality
- Leadership & management experience
Current qualifications
- RSA, RSG, Approved Managers Licence & RMLV.
- A Police Check
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