Ops Management Duty Manager

2 weeks ago


Caloundra, Australia Caloundra RSL Full time
Opportunity


Unmissable opportunity is available working at Caloundra RSL & Caloundra Power Boat Club for a proactive Duty Manager to oversee the daily operations of the business ensuring that the highest standards of customer service are provided to guests at all times.

Are you a natural leader who enjoys mentoring and developing team members? Do you enjoy multi tasking, problem solving & driving a positive workplace culture? Looking to work for an iconic hospitality organisation which recognises & rewards great work?

Look no further
Caloundra RSL & Caloundra Power Boat Club are located in the heart of Caloundra & Golden Beach.

Our venues feature premium event spaces, high quality meals with a focus on freshly sourced produce and a variety of entertainment options.

What we offer

  • Full time = $75,000 Salary Package
  • Casual = $33 $67 per hour.
  • Rotating Roster
  • Meal Card
  • Half price gym membership for yourself and a family member with no lock in contract & a complementary personal training session every 8 weeks.
  • Complementary barista coffee & soft drink
  • Free parking
  • Participation in our employee recognition and rewards program
  • A robust on boarding process
  • Ongoing training & growth opportunities
  • The opportunity to work with a great team of hospitality professionals
Can you

  • Coach & develop the team through constructive & effective feedback with the aim to improve employee knowledge, performance & reduce staff turnover.
  • Participate in and coordinate innovation activities relating to operations & service practices to improve the customer & employee experience.
  • Lead by example through superior customer service, positive & effective communication & productivity.
  • Demonstrate dispute resolution techniques to resolve staff and customer grievances in an efficient manner ensuring a positive business outcome is achieved.
  • Work well under pressure with the ability to multi task.
  • Efficiently & effectively report on customer and employee related incidents.
Do you have

  • A passion for exceptional customer service
  • Sound knowledge and experience in hospitality
  • Leadership & management experience


Current qualifications
  • RSA, RSG, Approved Managers Licence & RMLV.
  • A Police Check


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