Customer Service Specialist

2 weeks ago

Thornbury, Victoria, Australia Maid To Clean Full time
Permanent Full Time

  • Hybrid Working Arrangement 2 Days Office / 3 Days Home
  • Fast Paced and Dynamic Environment


Maid to Clean is a rapidly growing, high-tech, home cleaning company that brings innovative technology and modern culture to the cleaning industry.


  • Permanent fulltime role


 Hybrid working arrangement
  • Work 2 days in our Thornbury office and 3 days at home (after 68 week training period)
  • Fast paced, dynamic working environment.
Do you have excellent communication and customer service skills? Are you able to rapidly respond to inquiries and problem-solve? Do you want a role that can offer a diverse and exciting future?

Background

Maid to Clean is a rapidly growing, high-tech, home cleaning company that brings innovative technology and a smart booking system to the cleaning industry.

We specialize in premium quality cleaning and strive to provide exceptional service to all of our clients. We currently pride ourselves in being Melbourne's highest-rated domestic cleaning company on both Google and Product Review.


We are now in need of a new team member who will assist in running the day-to-day operations and customer service of the business.

This will involve promptly replying to customers and cleaners with information, problem solving customer and cleaner queries, accurately following our systems/procedures and much more.

The role will also require diplomatic complaint resolution - finding win-win solutions to customer complaints in ways that satisfy the customer, the cleaning team involved, and the business.


The Role

The primary function of the Customer Service and Operations Team is to ensure that all cleaning jobs taking place on the current day run smoothly.

The role involves providing exceptional customer service to our cleaning teams and customers, multi-tasking several inquiries at once and problem-solving when things do not go to plan.


  • Promptly acknowledge and action incoming requests via our text messaging system
  • Quickly and efficiently use our computer systems
  • Accurate data entry
  • Problemsolve daytoday issues
  • Be extremely courteous and professional at all times
  • Follow processes and procedures with a high level of detail

Requirements:

  • Previous experience working with a servicebased provider, or a call centre preferred
  • Excellent verbal and written communication skills
  • Attentive and highly responsive to new requests
  • Must be highly organised and able to multitask
  • Ability to think analytically and problem solve is essential
  • Efficient computing skills 60 WPM+ preferred
  • Dispute Resolution experience preferred

Other Information

Maid to Clean has been operating for almost 10 years now, however we are still a growing business with a dynamic working environment.

We take pride in offering the best employment benefits possible to our staff and continually aim to be an employer of choice.

Like all roles with Maid to Clean, there is a high degree of flexibility, including working at home for part of your working week.

We are the perfect place for someone who is looking for a long-term opportunity and job stability within a business that offers growth opportunities, and the salary increases that come along with it.

We have a great team culture here at Maid to Clean and can't wait to find our newest addition to the team.


The job is 5 days per week, with an additional 1 x Saturday per month required on a rotating roster and paid on top of the base salary.

Hours can be flexible for the right person.

Working from the office 5 days per week for the initial 6-8 week training period.


Everyone at Maid to Clean is given the opportunity to develop, grow, progress into new positions, and earn a fantastic salary.

  • Customer Service

    2 weeks ago

    Thornbury, Victoria, Australia St Louis pizza Full time

    Looking for a staffIn pizza shopIn Thornbury.Customer Service/pizza cutting.Must be able to speak English fluently..Without experience to work training provided.Job Types: Part-time, CasualPart-time hours: 18-20 per weekSalary: $ $29.23 per hourSchedule: Afternoon shift Evening shift Shift workAbility to commute/relocate: Thornbury,VIC:Reliably commute or...

  • Specialist Support Coordinator

    2 weeks ago

    Thornbury, Victoria, Australia Melbourne City Mission Full time

    Summary Ongoing Full / Part time opportunity with flexible work arrangements Flexible Work location – Thornbury and/or Boronia office with working from home component Competitive remuneration with salary packaging benefits available, starting at SCHADS award rate 5.1 About the Opportunity Melbourne City Mission Disability Services offers...

  • Specialist Support Coordinator

    2 weeks ago

    Thornbury, Victoria, Australia Melbourne City Mission Full time

    About the OpportunityTo deliver quality Support Coordination for participants with a disability utilising a specialist approach and support participants with high complex needs and/or experiencing high levels of risks with the aim of reducing complexity, building capacity and resilience, and assisting to connect with supports.Specialist Support Coordinators...

  • Support Coordination

    2 weeks ago

    Thornbury, Victoria, Australia Melbourne City Mission Full time

    SummaryCompetitive remuneration package with salary packaging benefits available Ongoing Full-time opportunity (or Part-time, 4 days a week) Primary work location situated in Thornbury, with the possibility of Flexible Working Arrangements for applicants from the Eastern suburbs ​​​​About the Opportunity We deliver high quality support coordination...

  • Disability Support Worker

    2 weeks ago

    Thornbury, Victoria, Australia Yooralla Full time

    Job no: 494489Work type: Part - Time (Auto)Location: Northern MelbourneCategories: Disability Support WorkerPosition Description_Disability Support Worker, Clarendon Street Services - House 2_Division:Home and Specialist ServicesLocation:ThornburyType:Permanent Part-timeJob reference: 494489Applications close:5 April 2024About UsAt Yooralla we believe that...

  • Disability Support Worker

    2 weeks ago

    Thornbury, Victoria, Australia Yooralla Full time

    Job no: 494488Work type: Part - Time (Auto)Location: Northern MelbourneCategories: Disability Support WorkerPosition Description_Disability Support Worker, Clarendon Street Services - House 4_Division:Home and Specialist ServicesLocation:ThornburyType:Part-time, Full-Time, CasualJob reference: 494488Applications close:8 April 2024About UsAt Yooralla we...

  • Payroll Analyst

    2 weeks ago

    Thornbury, Victoria, Australia TwoScots Recruitment Full time

    About the Company A well-known healthcare organisation is seeking an experienced Payroll Analyst to join the team. Situated in the Northern Suburbs with a reputable name, this organisation is going through exciting change and needs an experienced Payroll Analyst to assist with this growth, with a focus on Long Service Leave. Operating within a high...

  • Handy Person

    2 weeks ago

    Thornbury, Victoria, Australia Grace Care Centre Full time

    Handy Person - Standard Handy Person Location: Thornbury, Gloucestershire Pay rate: £13.52 per hour, plus weekend and NVQ enhancements available Contracted Hours: Bank ABOUT THE ROLE Our property estate is a mixture of sizes, ages and services. As we modernise our portfolio of homes; we are refurbishing some with others being brand new,...

  • Care Professional

    2 weeks ago

    Thornbury, Victoria, Australia Hazel Home Care Full time

    Who am I?I am a passionate person who loves working in an engaged and supportive environment to deliver amazing service and care to customers as part of a team. I have high empathy which enables me to understand the needs of our customers and to provide a service that exceeds their expectations. IAs a high-performing individual, I love both the scope and...

  • Care Professional

    2 weeks ago

    Thornbury, Victoria, Australia Hazel Home Care Full time

    Who am I?I am a passionate person who loves working in an engaged and supportive environment to deliver amazing service and care to customers as part of a team. I have high empathy which enables me to understand the needs of our customers and to provide a service that exceeds their expectations. I am motivated to add value to Hazel Home Care's goal of...

  • Barista/all Rounder

    2 weeks ago

    Thornbury, Victoria, Australia Flinch Coffee & Play Full time

    Flinch Coffee & Play is a vibrant cafe known for its innovative Japanese-inspired cuisine and specialty coffee drinks. We are seeking an experienced, passionate barista to join our team and deliver exceptional service to our customers.Responsibilities: Prepare highquality espressobased beverages like cappuccinos and lattes, using full cream and alternative...

  • Retail Assistant

    2 weeks ago

    Thornbury, Victoria, Australia Think Thornbury Full time

    Think ThornburyThink Thornbury is looking for a passionate retail assistant to join our rapidly growing family business in 2023An exciting opportunity to join one of Melbourne's favourite gift stores. Work in a community focused and growing family business Share and sell the beautiful products we curate to be the best presents Be part of Thornbury's...

  • Assistant Store Manager

    2 weeks ago

    Thornbury, Victoria, Australia Munro Footwear Group Full time

    Job DescriptionStructured rosters with 2 days off in a row | Work life balance Career progression and development opportunities Embrace our inclusive culture Help lead and manage the team in our Chadstone David Jones Midas, with a key focus on customer service, being sales driven and developing a high performing team. Who we are at MFG Since 1976, Midas...

  • Area Manager

    2 weeks ago

    Thornbury, Victoria, Australia Munro Footwear Group Full time

    Job DescriptionExciting new opportunity leading our David Jones Concessions Stores across Victoria, South Australia, and Western Australia Full-time permanent position, based in Melbourne with some interstate travel Drive sales and operational performance and be a key liaison with our Concession partner, David Jones Due to exciting business growth within...

  • Retail Sales Assistant

    2 weeks ago

    Thornbury, Victoria, Australia Ripe Maternity Wear Full time

    Just like your family, Ripe is always evolving and growing. We are currently looking for a part time staff member to join our Warehouse Outlet team.If you are passionate about giving the best customer service to our Ripe mama's and mama's to be this is the job for you.We are looking for someone every Friday and Saturday 10am - 4pm.Job Types: Part-time,...

  • Sales Assistant

    2 weeks ago

    Thornbury, Victoria, Australia Munro Footwear Group Full time

    Job DescriptionGenerous discounts across all our brands Career progression and career development Embrace our inclusive culture Join our team in our New Concept The Glen David Jones opening July 1st 2024, which has a key focus on providing exceptional customer service. Who we are at MFG Within our Midas and Mountfords brands, Munro Footwear Group has...

  • Sales Assistant

    2 weeks ago

    Thornbury, Victoria, Australia Munro Footwear Group Full time

    Job DescriptionGenerous discounts across all our brands Career progression and career development Embrace our inclusive culture Join our team in our New Concept Hornsby David Jones opening on August 1st 2024, which has a key focus on providing exceptional customer service. Who we are at MFG Within our Midas and Mountfords brands, Munro Footwear Group...

  • Hospitality All Rounder

    2 weeks ago

    Thornbury, Victoria, Australia Greek Street Food gr Full time

    * customer service (POS register experience)- food preparation- working on fryers- working with grills- preparing and bagging food orders- waiting service- fairwork pay rates- other than the takeaway eat in dinner, there will be shifts working on a food truckJob Types: Full-time, Part-timePart-time hours: 25-38 per weekSalary: $ $40.15 per hourBenefits: Free...

  • Barista/all Rounder

    2 weeks ago

    Thornbury, Victoria, Australia Bakes and Bagels Full time

    Small fast casual café pumping out some delicious bagels and great coffee in a fun work environment.We are looking for a barista/all rounder to join our little team in Thornbury or/and Thomastown.To fulfil this role, you would be required to; Have at least 1 year experience in a busy café environment Great coffee production skills. Latte art appreciated...

  • Sales Assistant

    2 weeks ago

    Thornbury, Victoria, Australia Munro Footwear Group Full time

    Job DescriptionGenerous discounts across all our brands Career progression and career development Embrace our inclusive culture Join the team in our Williams Warrnambool store, which has a key focus on exceptional customer service. Who we are at MFG Known for an extensive range, Williams has been pairing Australians with the perfect pair of shoes for life's...