Senior Manager

2 weeks ago

Perth, Western Australia Light & Wonder, Inc. Full time
Senior Manager - Order Fulfilment page is loaded Senior Manager - Order Fulfilment Applylocations Silverwater, Australiatime type Full timeposted on Posted 5 Days Agojob requisition id R315909 Gaming:
Welcome to the world of land-based gaming.

At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

Job Summary:


Reporting to the ANZ Operations Director you will manage a team who have end to end accountability in a manufacturing environment, for the order management life cycle from point of order configuration through to delivery to the customer.

Your role will involve setting up the systems and processes and working closely with your customers Internal and External to deliver a seamless order experience.


Duties and Responsibilities:


Provide leadership and coaching to the team Establish performance benchmarks and coach team to achieve KPIs Resolve Internal and External customer conflicts and handle escalation procedures Review and provide recommendations on Order configuration to despatch process improvements Drive customer service excellence by ensuring timely and effective responses to customer needs.

Proactively engage in continuous improvement activities to capitalize on the ongoing growth.
Build and develop a high-performing team, demonstrating strong leadership qualities.

Knowledge, Skills and Abilities:
An established Customer Service/Order Fulfillment Manager with experience leading customer service and order management functions.
Exceptional communication and interpersonal skills with the ability to build rapport and work with stakeholders internally and externally.
Technically strong, with experience of ERPs/CRM's and ability to understand product Bills Of Materials.
Exceptional planning, organising and structured problem-solving abilities High level Excell and data analysis skills Ability to work under pressure Desire to learn Ability to use Microsoft Office Experience, Education and Qualification:5 + years' experience in a similar role within a manufacturing / warehouse environment Diploma or Bachelor's degree in a technical discipline with tertiary qualifications in Management Sound Lean practical experience with a demonstrated Lean implementation of projects within a production environment Working Conditions:
The work conditions are representative and typical of similar jobs in comparable organizations Workplace Health & Safety:
Actively co-operate and comply with the company's WHS Policy and Program to ensure own health and safety and the health and safety of others in the workplace Ensure compliance with safe work practices Ensure not to put self and others at risk Use and maintain equipment properly and ensure that the work area is free of hazards Report all incidents, injuries and near misses Report any hazard or accident to the supervisor or manager as soon as it becomes apparent Advise your manager if you do not believe you have the skills, training or equipment to safely perform your duties(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.

Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Qualifications About Us Light & Wonder, Inc.
is the leading cross-platform global games company.

Through our land-based gaming, i Gaming and social gaming businesses, wedeliver unforgettableexperiences by combining the exceptional talents of our 6,000+ member team, with a deep understanding of our customers and players.

We create immersive content that forges lasting connections with players, wherever they choose to engage.
At Light & Wonder, it's all about the games.
The Company is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices.#J-18808-Ljbffr

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