Assistant Manager
2 weeks ago
Company Description Why work for Accor?**We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS
Job Description About you**Your ability to 'surprise' our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation along with a strong knowledge of the hotel its and surrounding area.
You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of security.
What you will be doing?
- Coordinate and manage the day to day operations of the hotel whilst leading and inspiring the team to enhance the guest experience every guest, every interaction, every day.
- Be proactive and resourceful when attending to guest requests.
- Take initiative to ensure that interactions with our customers are positive and productive.
- Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
- Provide guidance, support training and leadership to all employees.
- Monitor training and offer guidance to employees whilst on shift.
- Assist in all areas of the hotel during peak times to eliminate potential issues.
- Responsibility for the health and safety of all patrons, guests and staff members.
- Available to work varied shifts from early mornings to late evenings, including weekends and Public Holidays.
Qualifications
Responsible Service of Alcohol (_RSA_) - Victoria
Additional Information Our Hotel -
The Novotel & ibis styles Melbourne Airport
is **a new dual-branded, 464-room hotel opening on 1 July 2024.
The Novotel Melbourne Airport with 248 rooms, and ibis Styles Melbourne Airport with 216 rooms, will be located just steps away from Terminal 4, Melbourne Airport.
Guests will enjoy access to a fitness centre, conference rooms, pool, co working space and a number of food & beverage venues which form the hub of the mixed-use precinct.
This will be a village centre supporting the airport community as a place to gather and socialise for everyone who travels and works from the airport precinct.
What is in it for you?
- Work Your Way
- Flexibility to ensure a work life balance
- Car Parking.
- Learning programs through our "Learn your Way" platform, ongoing training and development opportunities (selfpace, virtual webinars, face to face).
- ALLHeartist, Employee benefit card, offering discounted accommodation, food and beverage at Accor properties worldwide.
- Mental health and wellbeing support initiatives.
- Access to our Employee Assistance Program.
Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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