Guest Services Manager

2 weeks ago

Currumbin, Queensland, Australia Wildlife Currumbin Sanctuary Full time

Make a genuine difference working with the dedicated team at the Currumbin Wildlife Sanctuary:


  • Voted one of the Gold Coast's most popular tourist destinations
-
Unique opportunity to be part of a value-led and future focused organisation.

About National Trust Queensland & Currumbin Wildlife Sanctuary


Voted one of the Gold Coast's most popular tourist destinations, Currumbin Wildlife Sanctuary is the crown jewel of the National Trust of Australia (Queensland) [NTAQ] properties.

As one of Queensland's earliest nature-based tourist destinations, the Sanctuary is a physical embodiment of everything the NTAQ represents
:to conserve and advance our natural and cultural heritage for future generations.


We currently have an opportunity for an experienced and motivated Full time
Guest Services Manager to lead the Guest Services team and assist in delivering a high quality, safe and memorable guest experience at the Currumbin Wildlife Sanctuary property.

The role will oversee the Guest Services department ensuring the highest possible standards are delivered through guest services, ticketing, car parking and the cleaning department.


About the Role


The Guest Services Manager role will report to the Head of Operations and will oversee the day to day management of the department.

Forming a key part of this role you will be required to support the business objectives, enhance the guest experience through service, maintaining a high standard of park presentation and accessibility, troubleshooting, assisting in crisis management and be a point of contact for the park operations.


With the guest experience serving as a primary focus and the Guest Services department serving as a major communications and information hub, this role will liaise closely with internal and external stakeholders to ensure that operational information is delivered accurately and appropriately.

The Guest Services Manager will also promote, manage, and facilitate sales of NTAQ Memberships and interstate/international National Trust membership programs.


About You
You will have experience working within a guest services management role overseeing multiple departments within a multifaceted business. You must be able to demonstrate a strong understanding of delivering a quality guest experience.

Other key skills and attributes we are looking for include:

  • Extensive experience working within a guest services related role.
  • Previous experience within a Guest Services management role within a multi disciplinary operation.
  • High level of organisational and time management skills.
  • Have a positive approach with excellent communication (both written and verbal), leadership and teamwork skills.
  • Experience with Microsoft Office suite and POS/Reservation based software.
  • Ability to prepare and present informative reports and conduct thorough investigations as required.
  • Manual Driver's licence and/or First Aid qualifications will be highly regarded but not essential.
  • You will be a WHS champion with regard to ensuring safe workplace operations and ensure all teams meet compliance requirements with their relevant workplace legislation and company policies.
  • Must be comfortable working in an environment that includes mammals, birds and reptiles & be willing to work outdoors in all weather conditions.

What we can offer
Just as our charter is to protect, conserve, and celebrate the Environmental, Built and Cultural heritage of our State '" we also are committed to ensuring our Team Members are protected, taken care of and of course celebrated We offer current and future team members:

  • Benchmarked Salary
  • Free On-Site Parking
  • Tertiary Education Partners for access to recognised Qualifications
  • Flexible Working Arrangements and Study Leave
  • NTAQ Team Member Card offering unlimited entry to Currumbin Wildlife Sanctuary and other SEQ sites and generous retail & food & beverage discounts.
  • Currumbin Wildlife Sanctuary Family & Friends Passes

  • Guest Services Supervisor

    2 weeks ago

    Currumbin, Queensland, Australia Wildlife Currumbin Sanctuary Full time

    Make a genuine difference working with the dedicated team at the Currumbin Wildlife Sanctuary:Voted one of the Gold Coast's most popular tourist destinations- Unique opportunity to be part of a value-led and future focused organisation.About National Trust Queensland & Currumbin Wildlife SanctuaryVoted one of the Gold Coast's most popular tourist...

  • International Guest Services Officer

    2 weeks ago

    Currumbin, Queensland, Australia Wildlife Currumbin Sanctuary Full time

    Become an integral part of our Guest Services Team and support our evolving organisation:- Make a genuine difference working with an Environmental Charity and showcase our Team and Projects:- Work with a Tourism IconAbout National Trust Queensland & Currumbin Wildlife SanctuaryVoted one of the Gold Coast's most popular tourist destinations, Currumbin...

  • Visitor Services Officer

    2 weeks ago

    Currumbin, Queensland, Australia National Trust of Australia (Queensland) Full time

    Make a genuine difference working with the dedicated team at the Currumbin Wildlife Sanctuary: Voted one of the Gold Coast's most popular tourist destinations:- Membership offering free entry to 800 properties worldwide including Currumbin Wildlife Sanctuary.About National Trust Queensland & Currumbin Wildlife SanctuaryVoted one of the Gold Coast's most...

  • Retail and Photography Manager

    2 weeks ago

    Currumbin, Queensland, Australia Wildlife Currumbin Sanctuary Full time

    Make a genuine difference working with the dedicated team at the Currumbin Wildlife Sanctuary:Voted one of the Gold Coast's most popular tourist destinations:- Unique opportunity to be part of a value-led and future focused organisationAbout National Trust Queensland & the Currumbin Wildlife SanctuaryVoted one of the Gold Coast's most popular tourist...

  • Visitor & Member Services Team Leader

    2 weeks ago

    Currumbin, Queensland, Australia Wildlife Currumbin Sanctuary Full time

    Make a genuine difference working with the dedicated team at the Currumbin Wildlife Sanctuary:Voted one of the Gold Coast's most popular tourist destinations:- Membership offering free entry to 800 properties worldwide including Currumbin Wildlife Sanctuary.About National Trust Queensland & the Currumbin Wildlife SanctuaryVoted one of the Gold Coast's most...

  • Retail Assistant

    2 weeks ago

    Currumbin, Queensland, Australia National Trust of Australia (Queensland) Full time

    Make a genuine difference working with the dedicated team at the Currumbin Wildlife Sanctuary: Voted one of the Gold Coast's most popular tourist destinations:- Membership offering free entry to 800 properties worldwide including Currumbin Wildlife Sanctuary.***About National Trust Queensland & the Currumbin Wildlife SanctuaryVoted one of the Gold Coast's...

  • Retail Assistant

    2 weeks ago

    Currumbin, Queensland, Australia National Trust of Australia (Queensland) Full time

    RETAIL ASSISTANT - CASUALMake a genuine difference working with the dedicated team at the Currumbin Wildlife Sanctuary- Voted one of the Gold Coast's most popular tourist destinations:Membership offering free entry to 800 properties worldwide including Currumbin Wildlife Sanctuary.About National Trust Queensland & the Currumbin Wildlife SanctuaryVoted one...

  • Casual Retail Assistant

    2 weeks ago

    Currumbin, Queensland, Australia Wildlife Currumbin Sanctuary Full time

    Make a genuine difference working with the dedicated team at the Currumbin Wildlife Sanctuary:Voted one of the Gold Coast's most popular tourist destinations:- Membership offering free entry to 800 properties worldwide including Currumbin Wildlife Sanctuary.About National Trust Queensland & the Currumbin Wildlife SanctuaryVoted one of the Gold Coast's most...

  • Venue Manager

    2 weeks ago

    Currumbin, Queensland, Australia Wildlife Currumbin Sanctuary Full time

    Be part of our pre-opening team for our bespoke Events and dining experience '" in the heart of Currumbin Wildlife Sanctuary '" The Homestead- Bring your knowledge to lead the planning and delivery of a new Outlet and Events Venue:Voted one of the Gold Coast's most popular tourist destinationsAbout National Trust Queensland & the Currumbin Wildlife...

  • Facility Officer

    2 weeks ago

    Currumbin, Queensland, Australia National Trust of Australia (Queensland) Full time

    Make a genuine difference working with the dedicated team at the Currumbin Wildlife Sanctuary: Voted one of the Gold Coast's most popular tourist destinations- Unique opportunity to be part of a value-led and future focused organisation.About National Trust Queensland & Currumbin Wildlife SanctuaryVoted one of the Gold Coast's most popular tourist...

  • First Aid

    2 weeks ago

    Currumbin, Queensland, Australia Wildlife Currumbin Sanctuary Full time

    The iconic and awarding winning tourism attraction, Currumbin Wildlife Sanctuary showcases conservation and our native wildlife. Are you a safety leader looking for a new challenge and nature-based environment? Join our Not-for-profit environmental organisation committed to the conservation of wildlife habitats and special placesRole &...

  • Business Systems Manager

    2 weeks ago

    Currumbin, Queensland, Australia Wildlife Currumbin Sanctuary Full time

    Join a Tourism Icon and support their digital transformation:Flexible work in a value-based organisationAbout National Trust of Australia (Queensland)National Trust of Australia (Queensland) [NTAQ]) is membership-based, environmental charity which offers people the opportunity to feel connected to significant places, collections, and stories. NTAQ manages a...

  • Barista

    2 weeks ago

    Currumbin, Queensland, Australia Wildlife Currumbin Sanctuary Full time

    Are you ready to start your new dream job where you can work with an amazing team and really make a difference? Come and join the Food & Beverage team at Currumbin Wildlife Sanctuary (CWS), an iconic and awarding winning tourism attraction that showcases conservation and our native wildlife.We are currently seeking an enthusiastic, capable, and reliable...

  • Av Production Manager

    2 weeks ago

    Currumbin, Queensland, Australia Wildlife Currumbin Sanctuary Full time

    Be part of our pre-opening for our new attraction coming to Currumbin Wildlife Sanctuary:Join a Tourism Icon and manage the install and operations for all audio-visual assets across NTAQ sites:- Flexible work, dedicated team and value-based organisationAbout National Trust of Australia (Queensland)National Trust of Australia (Queensland) [NTAQ]) is...

  • Food and Beverage Supervisor

    2 weeks ago

    Currumbin, Queensland, Australia National Trust of Australia (Queensland) Full time

    Make a genuine difference working with the dedicated team at Currumbin Wildlife Sanctuary: Voted one of the Gold Coast's most popular tourist destinations:- Full Time Salaried role with development opportunities for career growth and progressionAbout National Trust Queensland & the Currumbin Wildlife SanctuaryVoted one of the Gold Coast's most popular...

  • Photographer

    2 weeks ago

    Currumbin, Queensland, Australia Wildlife Currumbin Sanctuary Full time

    Photographer- Make a genuine difference working with the dedicated team at the Currumbin Wildlife Sanctuary:Voted one of the Gold Coast's most popular tourist destinations:- Membership offering free entry to 800 properties worldwide including Currumbin Wildlife Sanctuary.About National Trust Queensland & Currumbin Wildlife SanctuaryVoted one of the Gold...

  • Photographer

    2 weeks ago

    Currumbin, Queensland, Australia National Trust of Australia (Queensland) Full time

    Photographer - CasualMake a genuine difference working with the dedicated team at the Currumbin Wildlife Sanctuary- Voted one of the Gold Coast's most popular tourist destinations:Membership offering free entry to 800 properties worldwide including Currumbin Wildlife Sanctuary.***About National Trust Queensland & the Currumbin Wildlife SanctuaryVoted one of...

  • Food and Beverage Supervisor

    2 weeks ago

    Currumbin, Queensland, Australia National Trust of Australia (Queensland) Full time

    FOOD & BEVERAGE SUPERVISOR- Make a genuine difference working with the dedicated team at the Currumbin Wildlife Sanctuary: Voted one of the Gold Coast's most popular tourist destinations:- Membership offering free entry to 800 properties worldwide including Currumbin Wildlife Sanctuary.About National Trust Queensland & the Currumbin Wildlife SanctuaryVoted...

  • Park Cleaner

    2 weeks ago

    Currumbin, Queensland, Australia Wildlife Currumbin Sanctuary Full time

    Make a genuine difference working with the dedicated team at the Currumbin Wildlife Sanctuary:Voted one of the Gold Coast's most popular tourist destinations:- Unique opportunity to be part of a value-led and future focused organisation.About National Trust Queensland & Currumbin Wildlife SanctuaryVoted one of the Gold Coast's most popular tourist...

  • Food and Beverage Team Leader

    2 weeks ago

    Currumbin, Queensland, Australia National Trust of Australia (Queensland) Full time

    Make a genuine difference working with the dedicated team at the Currumbin Wildlife Sanctuary: Voted one of the Gold Coast's most popular tourist destinations:- Membership offering free entry to 800 properties worldwide including Currumbin Wildlife Sanctuary.About National Trust Queensland & Currumbin Wildlife SanctuaryVoted one of the Gold Coast's most...