Dispensary Assistant/Technician

2 weeks ago

Townsville, Queensland, Australia Serco Full time

About Us

ADF Health Services provides integrated healthcare services to Australian Defence Force (ADF) personnel across Australia. As part of this contract, Serco, in partnership with Bupa, provide defence-ready clinical and support staff across 50+ on-base locations nationally, ensuring that ADF personnel have access to quality on-site medical care. To learn more please visit

About the Role

You will be responsible for assisting the Senior Pharmacist/Pharmacist with duties as required under their direct supervision. This may include customer service, general dispensary duties, co-ordinating distribution of stock, managing stock shelf life and disposing/returning expired items and assisting in stocktaking of medical and dental supplies in accordance with Defence Policies and Procedures.

To be successful in this role, you will have:

  • The highest levels of personal integrity and ethical behaviour.
  • Certificate Qualified non-pharmacist Dispensary Assistant/Technician (Dispensary Technicians Course Certificate, or equivalent).
  • 2 Years (full time) experience as a Dispensary Assistant/Technician within the last 5 years (or part-time equivalent).
  • Recent participation in Continuous Professional Development (CPD) activities.
  • Ability to work independently as well as part of a team to support the delivery of safe, efficient and high-quality care to patients.

About Lavarack

Lavarack Health Centre is located in Townsville at Lavarack Barracks, the largest Army base in Australia. This facility provides primary medical, surgical outpatient, dental, nursing, physiotherapy, mental health, and pharmaceutical care to Defence members, and consists of a 24/7 inpatient ward. The standard operating hours of the centre range from Monday – Friday depending on role requirements and specific craft groups required for weekend shifts.

About You

You are positive and energetic and are willing to go the extra mile to help out your team wherever needed. Your keen eye for detail allows you to keep on top of all things stock-related and you relish the opportunity to take responsibility for tasks that are assigned to you. You are a respectful and professional person who demonstrates exceptional moral values in everything you do. You are passionate about providing clinical support services and working as part of a multi-disciplinary team to support delivery of the highest standard of care to patients.

Rewards & Benefits

  • Be part of an amazing culture, based on the values of trust, care, innovation and pride
  • Gain access to Global Employee Networks that embrace diversity and inclusion
  • 'Start with a job and stay for a career' with extensive employment and growth opportunities across Serco's many contracts
  • Meaningful work supporting defence personnel
  • Referral Programs
  • Paid annual and personal leave
  • Paid CPD leave for permanent employees
  • Paid volunteer leave and leave for reservists
  • Provision of uniform
  • Variety of lifestyle discounts through the Serco Benefits program including discounts with Apple, Qantas, Hoyts Cinemas and more
  • Plus, ongoing 24/7 immediate mental health and counselling support via our Employee Assistant Program (EAP)
  • Join a dedicated team of collaborative and supportive health professionals

Referrals

Refer a friend or colleague and be rewarded

Refer a Healthcare Professional to join Serco's Australian Defence Force Health Services Team and receive a $500 Prezzee Voucher if they are successful

Please email their details to - and we'll take care of the rest.

Join Us
If you are inspired to make a positive difference and would like to be considered for this opportunity, submit your application by clicking the 'Apply Now' button.

Please note your resume must include - start and finish dates for each role, along with employment type (e.g. casual, part-time, full-time) and hours worked per week.

You must also be an Australian Citizen in order to obtain the required Baseline Security Clearance for this role. If you're not an Australian Citizen, please feel free to apply to other healthcare roles with Serco through our careers site below.

For a confidential chat, please contact Barbara Swart on or email:

If you would like to learn more about these and other opportunities available, please visit to find out more.

Serco and Proud

At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management and citizen services.

Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application.

Serco's values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

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