Field Service Technician

2 weeks ago

Macquarie Park, Australia Catholic Healthcare Full time

Job Description:

Field Service Technician - IT x 3

  • Initial 2year Full Time Contract with view to Perm. on completion of Project
  • Based in Macquarie Park with travel to sites throughout Sydney Metro & Regional NSW
  • 7 Additional leave days per year + Salary Packaging + Fitness Passport
  • Collaborative, inclusive and supportive team culture


New Year, New Career We have an exciting project rollout commencing in 2023 and we need 3 Field technicians who not only have the technical IT ability but also the well developed interpersonal and clear communication skills required to provide support on site and remote.

As part of this important project, you will provide support and training to our front line staff who will be the end users based onsite at Catholic Healthcare's 43 Residential Aged Care homes, located throughout Sydney Metro and Regional NSW.


Your demonstrated experience in a similar position with a min of Service Desk level 2, your excellent listening and problem-solving skills, and your proactive approach together with your strong competency with IT hardware, software and communication technologies,
particularly android devices, are essential to be considered for these positions.

Additionally, you will be required to hold a current Full Drivers Licence and have your own vehicle. (Km's will be reimbursed where travel is required)

  • Your days will include _
  • Providing technical and project support, remotely and onsite
  • Build, configure and onsite deployment of new hardware and UI apps
  • Travel to sites for deployment and testing within education and go live time frames
  • Providing informal training to endusers on new
    androidbased technologies being deployed to replace end of life equipment and services
  • Post implementation support by responding to assigned incidents and requests using the CHL IT Service Management system, recording progress and resolution
  • Provide ongoing support, followup and implementation of training or other technology tasks
  • Liaison with internal stakeholders onsite including Residential Managers, Front line, maintenance staff
  • The ideal applicant will have an engaging personality with a genuine interest in providing support to those with a nontechnical mindset, in a calm, personable and professional manner in addition to;_
  • Experience working as part of a project team, delivering to fixed deadlines.
  • Ability to clearly understand and interpret policies, instructions, and procedures
  • Strong competency in the use of Microsoft Applications & systems
  • Strong technical competency with IT hardware, software, and communication technologies particularly android OS.
  • Hold a current NSW driver's licence (must have own car)
  • Ability to travel and work after hours when necessary
  • Strong, demonstrated analytical and problemsolving skills.
  • ITIL v4 Foundation certificate desirable
  • Ability to provide proof of Covid19 Immunisations
  • Essential


Catholic Healthcare is a leading not-for-profit provider of residential aged care, home and community services and retirement living across NSW and SE QLD.

Together, our team of more than 4,000 people are dedicated to our Mission to promote the dignity, life and spirituality of older people through connected and inclusive communities.


  • Hello Recruitment Agencies, thanks for thinking of us. Right now, we're looking to fill this opportunity directly so if we do need your assistance, we'll be in touch._

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