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Rotational Team Leader
3 months ago
Flexible, motivated and looking for the next step in your career?:
'Do your thing' as a Rotational Team Leader:
We have an exciting
5 month secondment opportunity for a
Rotational Team Leader who will be helping our customers _"Do their thing"_ by providing critical support to our Contact Centre.
As a Rotational Team Leader, you'll be providing important coverage to an existing Team Leader due to planned or unplanned leave.
Additionally, you'll continue to develop, manage and maintain a high performing team to meet all set objectives, and ensure they are highly engaged.
Outside of providing coverage, you'll be performing coaching and support duties to our teams that require additional assistance.We'll also give you the right training and support to ensure you are set up for success
You'll be required to work a
fully rotational roster, including weekend coverage, in line with the current business hours of the TL who is going on leave - typically providing support coverage for 1-4 weeks at a time, across any of our standard rostered shifts.
What are you going to do? You will be
- Coaching and leading the team to exceed service and sales targets, along with achieving exceptional quality assurance results.
- Driving motivation and engagement, and fostering an environment of strong teamwork.
- Contribute to Contact Centre success involvement and support in change management across the Contact Centre.
- Working with a variety of ING business units to proactively identify and address issues that affect call volumes in the contact centre.
- Provide support to colleagues and create a "one centre vision."
- Ensure proper handover from and to existing leaders prior to and at completion of relief.
What are we looking for? Someone who has
- At least 12 months of experience within their current role.
- Previous experience in a leadership role will be highly regarded.
- Demonstrated experience coaching a team to achieve and exceed targets.
- An excellent understanding of Contact Centre operations.
- Great communication and interpersonal skills.
- Effective time management and problem solving skills.
- Flexibility to manage and adapt to different teams.
About Us
At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.
When you come to work at ING, you're joining a modern and progressive team where individuality isn't just accepted, it's encouraged.
We give people the freedom to take risks, stay curious and think differently, and seek new and better ways to make things happen.
And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered.
Sound like the kind of place you'd feel at home? We'd love to hear from you.(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)
