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Helpdesk Officer Newcastle

3 months ago

Waratah West, New South Wales, Australia Compass Housing Services Full time
Full time role - 9 day fortnight available, flexible hours

  • Salary packaging of up to $15,899 per year available


 Hybrid role
  • WFH or in our Newcastle West office

About Us
Home in Place is one of Australia's largest non-government social housing

providers with over 35 years' experience in providing secure and affordable housing.

As a recognised Employer of Choice we are passionate about creating a great place to work for our people. Our benefits and conditions are designed to support our people to develop a rewarding long-term career path.

Employee benefits include:

  • Flexible working arrangements
  • WFH or in the office
  • Options for RDOs or a 9 day fortnight, flexible hours
  • Annual training allowance and paid study days
  • Access to long service leave after 5 years' service
  • Increase your take home pay without working additional hours by accessing salary packaging options linked to our PBI status
  • Free, confidential counselling services via our EAP
  • Discounted gym membership
  • Annual flu prevention program

About the role
Working within our Information Systems and Services team, you will provide the benchmark in helpdesk service excellence.

You will be responsible for providing front line ICT support for users by providing technical support and troubleshooting for all aspects of computer hardware, network and software.

You will also have opportunity to work within server, cloud and virtualisation systems. This is a broad support role and a unique opportunity to expand your skill set.

Key Responsibilities include:

  • Answer and respond to support calls over the phone and via the job logging system in a timely, professional and friendly manner;
  • Troubleshoot system and network problems and diagnose and solve hardware and software faults;
  • Monitor and maintain computer systems, servers and networks;
  • Assist in maintaining an up to date register of all IT equipment across the organisation and replace parts and consumables where required;
  • Provide technical installation services for new and existing worksites and relocations;
  • Support the Group Chief Technology Officer to ensure compliance with organisations software licensing arrangements;
  • Work with the Group Chief Technology Officer to promote computer literacy and confidence levels across all user groups;
  • Generate new user accounts;
  • Contribute to the improvement of IT services, processes and operations.
  • Support, Setup and installation of Standard Operating Environments for users.
  • Setup, Migration and Maintenance of servers
  • Administration of Microsoft Active Directory

About You


You will be a proactive, organised, self-starter, who is able to work autonomously and enjoys being part of a supportive team.

Preferring to work in a fast-paced environment, you will be confident in your ability to assess priorities and negotiate deadlines across a constantly changing workload.


How to apply:

When applying, please provide a cover letter outlining how your skills and experience align to the position.

Applications will be reviewed on receipt.

  • Please note, agency referrals will not be accepted for this role._