Service Centre Manager
1 week ago
Description
About the Role
The Service Manager is responsible for ensuring that fleet is serviced and maintained and that all additions and deletions are prepared and returned in a timely, efficient and cost effective manner. In this role, the Service Manager performs duties and provides services which reflect the Company's values. Essential duties and responsibilities, shown below, will vary accordingly based on the location, team size, brand and any specialised or specific requirements.
What you'll do
Lead and manage the service team to ensure an effective and efficient operation. Ensure that preventative maintenance is completed and current fleet meets Quality Assurance Standards Assign panel repairers for quality repairs and minimise downtime. Arrange competitive quotes for panel damage & allocate repairs. Complete "write off" matrixes. Monitor & authorise major mechanical and panel repairs as well as management of Service centre costs. Minimise turnaround & downtime by liaising with repairers. Maintain spare parts, tyres & lubricant stocks to minimise service times. Manage parts inventory within the service centre and provide breakdown assistance and responses as required. Ensure servicing of vehicles is carried out as per manufactures specifications and at the appropriate mileage intervals Liaise with locations on preventive maintenance, servicing and general support Manage the additions and deletion processes as per the Fleet Plan, in conjunction with the State/Island, Fleet & Remarketing Manager Work with suppliers to maintain and control costs Arrange transportation of signed-off turnback vehicles (where applicable) Attend company/manufacturer training as necessary Coach, mentor and develop staff including employee on boarding and providing career development opportunities. Provide effective performance feedback through employee recognition, reward and disciplinary action with the assistance of Human Resources when necessary. Ensure workshop is clean and free from potential hazards, and compliant with OH&S regulations and Company policies.Conducting work in a safe manner, complying with Occupational Safety, Health & Environmental policies, procedures and being familiar with emergency evacuation procedures to eliminate or minimise workplace health and safety risks. This includes the reporting of all accidents, near accidents and hazards.
What we're looking for
Full drivers' license Full working right in Australia Trade qualification in Motor Mechanics Previous experience working as a Motor Mechanic (at least two years) Previous experience managing and leading a team The ability to manage multiple tasks simultaneously across multiple sites Excellent communication, interpersonal, leadership, coaching and conflict resolution skills Commitment to providing exceptional service to customers and support to employees The ability to analyse processes and information, identify problems and trends and develop effective solutions and strategies A high level of attention to detail Comprehensive knowledge of Microsoft Office Excel, Outlook, Word Demonstrated service excellence orientation and commitment to the ABG Vision, Mission and ValuesBenefits and Perks
Competitive Salary Wellbeing programme incl. life insurance + discounted health insurance + superannuation options Access to Perkbox – discounts and offers with hundreds of retailers and big brands, including on cinema tickets , fitness classes , shopping discounts and much more Employee discounts on car rental across Avis Budget Group Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeingWho We Are:
Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.
Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.
We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.
At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company's workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportations solutions.
Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.
#POST
Perth AirportWestern AustraliaAustraliaR
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