Service Coordinator

1 week ago

Byron Bay, New South Wales, Australia Alzheimers QLD Full time

Reference:
Dementia and Aged Care Services (DACS) is a new provider of Community Care Services in NSW. We pride ourselves on delivering tailored care to enhance the quality of life for our clients and their families. Our ultimate goal is to support clients to remain at home and engaged in their local community.


The Service Coordinator is responsible to assist the team with the delivery of high-quality community aged care services and provide direct services to clients when required.

The Service Coordinator is the key conduit between Community Support Assistants and the Program Manager.


All functions of this position occur in accordance with the organisations mission, objectives and priority outcomes to ensure and maintain the integrity of our reputation and core values.

This is a Casual role initially with the view to build up to full time.

Key responsibilities:

  • Provide leadership in relation to quality of care and servicerelated matters to ensure all staff perform their duties and they are compliant with organisation policies and procedures;
  • Ensure that services are compliant with the Aged Care Standards and other relevant legislations and that the Region/Area is ready for an audit at all times;
  • Marketing and assisting of expansion of services in the area as well as being a point of contact and assist with new client enquiries;
  • Provide assistance to the Community Support Assistants to assist to resolve and manage incidents, compliments and complaints including documentation in a timely manner; and Ensure escalation of serious incidents;
  • Assist with the referrals and assessment and onboarding of new clients ;
  • Perform ongoing client reviews, ensuring the appropriate MAC referral codes are in place for the DACS client to be fully supported;
  • Manage care planning and case management of existing clients including all relevant documentation;
  • Assist to ensure all service delivery outputs (including rostering outputs on a fortnightly basis) are captured and entered accurately in in a timely manner into the Home Care Manager; including confirming shifts and client visits.

Qualifications

  • Minimum of Certificate IV (or equivalent) in Aged Care / Individual Support / Disability / Home and Community Care or in a related discipline;
  • Extensive demonstrated experience in a similar leadership role in a health care or disability setting;
  • Sound understanding of community Charter of Aged Care Rights and demonstrated ability to uphold those rights at all times;
  • Demonstrated excellent written & verbal communication skills including understanding of scope of practice;
  • Good time management and problemsolving skills with ability to work autonomously with mínimal supervision and managing conflicting priorities while maintaining high attention to details;
  • Police Certificate clearance, First Aid and CPR certificate, Australian Drivers License and vehicle, and smart phone.

Culture & Benefits

  • The opportunity to work within a new team of passionate & dedicated professionals
  • Competitive remuneration package on offer including access to salary sacrifice for the Not-ForProfit sector
  • Ongoing training & professional development opportunities

Dementia and Aged Care Services (DACS NSW) is a division of **Alzheimer's Qld. We believe that positive and meaningful life experiences are important no matter what stage of life you are at, with or without a diagnosis of dementia.

Applications Close: 07 Mar 2023

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