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Partner Success Associate
3 months ago
#GreatMindsDon'tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. (Diversity Statement)
About The Team
Uber has recently launched Uber Direct, an on-demand delivery service for business customers.
The last-mile delivery market is estimated to be worth upwards of $7.5b AUD in Australia, with rapidly increasing consumer preference for on-demand services.
Uber Direct has the potential to support on-demand delivery across a range of customer verticals - restaurants, supermarkets, non-food retailers, and many more use cases yet to be discovered.
In this role, you'll help drive business growth and innovation with our Uber Direct partners.You will work with existing commercial teams to develop a deep understanding of our partners needs, across all of our customer verticals and closely collaborate with the Operations team to help deliver a world-class customer experience.
Your day will be spent supporting a portfolio of our high priority partners, identifying growth opportunities and defining and executing objectives for continued partnership success.
You will also help drive the onboarding and implementation process of new Uber Direct partners.Your Impact in Role
- You will support a portfolio of high priority partnerships for Uber Direct in Australia and New Zealand
- Work closely with existing commercial teams to provide an outstanding customer experience for our partners
- Coordinate and execute on performance improvement projects to drive shared business growth
- Work with crossfunctional teams including product, engineering and operations to provide partner feedback
- Assist with the onboarding and implementation process of new partners
The Experience You'll Bring
- A proven track record: You'll have previous customer or partner facing experience at an enterprise level
- Highly organized, proactive, responsive and efficient. Prioritize a number of demands and tasks across a variety of partners
- Customer obsession: A passion for working directly with customers and a strong appetite to understand and learn
- Attention to detail, and a willingness to 'roll up your sleeves'. You're comfortable working on a product with rough edges, and are willing to get in the weeds to get the best outcome for your partners
What's in it for you?
Uber's culture and values are at the core of everything we do, so that our employees can better understand who we are and what it's like to work at Uber today.
The driver behind all of our growth, our bold and disruptive brand, and the game changing technology we bring to life is the people that make Uber, #OneUber.
Doing your best work means being your best self. We offer a wide range of benefits and perks that are uniquely Uber to support your health and wellbeing.These benefits have been designed with #OneUber in mind, supporting the whole you and the way that you work best.
- We provide our employees with monthly Uber credits to use against the full value of Eats & Rides (whichever applicable in your market) plus a 17% discount (excluding nonrestaurant food deliveries) on orders through our App (which exists even when your credits expire).
- Family comes first, and our paid parental leave (minimum 18 weeks full pay with additional benefits or paid leave depending on your location) is accessible for all new parents from day 1 (with no tenure requirement). New parents at Uber will also receive access to Cleo, flexible return to work options, and additional Uber credits during their period of leave (because let's face it, who wants to cook with a little one around?)
- Reset, Refresh and Recharge: we have a generous paid leave policy, providing paid leave in addition to the statutory annual leave depending on your location (excluding certain roles in the CommOps org). Additional eligibility requirements apply.
- Personal health and wellbeing depending on location, you can access a healthcare plan or reimbursement for a plan of your choice up to a nominated value. You will also receive a monthly wellbeing allowance to use throughout the year across a range of items including; gyM/Fitness memberships, mindfulness apps, fitness equipment, ski passes and more. We also provide Employee Assistance Programs (EAP) that connect you to resources & support.
- When you are in the office, we have an amazing range of facilities accessible for all Uber employees. Our dedicated facilities teams host regular events and opportunities to connect, as well as arranging the food program; catered lunch / breakfast (location dependant) and you'll find our kitchens fully stocked with a variety of healthy (& not so healthy) snacks & drinks.
