Coordinator- Expression of Interest

2 weeks ago

Sydney, New South Wales, Australia Quay Appointments Full time

Expression of Interest

Job Title: Scheduling Coordinator/Customer Service

Location: Bella Vista

Opportunity: Contract

  • Hybrid work environment
  • Collaborative culture with a supportive, value-based team

Quay Appointments are seeking an experienced Coordinator for an Australian NFP specialising in the Healthcare sector. You will be responsible for high volume incoming calls and addressing client inquiries in accordance with relevant service standards from clients and stakeholders. You will manage administrative duties. Requests come from various channels such as telephone calls, emails, or online platforms.

Responsibilities:

  • Act as the primary point of contact between the organisation and its clients or beneficiaries. This involves communicating program details, addressing inquiries, and providing support as needed.
  • Documentation and Reporting: Maintain accurate and up-to-date client records, including case notes, progress reports, and service agreements.
  • Team Collaboration: Collaborate with other staff members, volunteers, and partner organizations to facilitate integrated service delivery and maximize the impact of the organization's programs. Participate in team meetings, case conferences, and training sessions as needed.
  • Build and develop relationships with internal and external stakeholders to facilitate the best outcomes for their clients
  • Maintain client expectations by providing timely response to all enquiries via phone, email, portal or other designated tools
  • Identify and appropriately escalate client risk, health & wellbeing matters in accordance with authorised processes and quality standards.

Requirements:

  • Knowledge of Aged Care services
  • Proven experience as an coordinator or in a similar role handling high volume incoming calls, ideally in a healthcare setting.
  • Proficient in MS Office (MS Excel and MS Word, in particular).
  • Excellent time management skills and the ability to prioritize work.
  • Attention to detail and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Strong organizational and planning skills.

How to Apply: If you think this position sounds of interest please hit apply now To check out our other available jobs please go to

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