Aps3 Participant Support Officer

1 week ago


Surry Hills, New South Wales, Australia Talent International Full time

Job Details:

Location
Surry Hills

Salary
Up to AU$37.36 per hour

Job Type
Full Time

Ref
BBBH101259_

Contact
Uvez Ahmed

Posted
about 6 hours ago


Talent International is currently recruiting for an
APS3 Participant Support Officer to work for one of our
Federal Government clients based in
Burwood, Surry Hills and Bankstown.


The position is 12-month contract role with the possibility of extension
and are paying $37.36 per day + Super
.
7.6 hours per day and 38 hours per week.

Description:

The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.


The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.


Responsibilities may include but are not limited to:

  • Managing and resolving participant matters by actioning planning tasks as per the NDIS Act.
  • Providing counter/reception support for the local office including participant enquiries in the selfhelp kiosks and client's online support.
  • Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
  • Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
  • Undertaking research and investigation activities and preparing associated reports and correspondence.
  • Undertaking a range of data entry activities and ensuring follow up is completed.
  • Receiving and recording complaints and other feedback in the client's Business systems.


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