IT Consultant

1 week ago

Sydney, New South Wales, Australia Innovior Full time
Innovior is a leading boutique Digital Transformation consultancy.

We began as a specialist in Intelligent Automation and quickly expanded our services to include Salesforce, ServiceNow, Anaplan, Data, Cloud and Managed Services.

This strategic shift enabled us to offer our clients a comprehensive suite of bespoke solutions for their digital transformation initiatives.

Since our inception in 2016, our team has expanded to include 140 dedicated professionals based in Sydney, Melbourne, India, and the Philippines. Our expertise spans Management Consulting, Experience Design, Supply Chain Optimisation, Workforce Planning, and Data & AI.

Leveraging innovative technologies, we help clients optimise their operations, enhance customer experiences, and maintain a competitive edge. Our client-centric approach, coupled with deep industry knowledge, allows us to deliver tailored solutions that drive meaningful outcomes and fuel success.

Join our passionate team and be part of our exciting growth journey at Innovior, and help us shape the future of digital transformation

Your New Role

The Graduate Consultant (Integrated Operations - IOPS) reports to the Manager - Integrated Operations at Innovior and is an Integral member of the managed services team within the Engineering Management squad. IOPS consultants are Innovior's representatives for the clients day-to-day service operations, managing technology incidents and service requests including proactive health checks, backups and restores, DevOps oversight and platform operations across the ITSM tool and cloud based omnichannel front door engagement.

We are looking for someone with strong academic qualification in Computer Science or similar who is looking for an entry-level IT position. In this role you will be multitasking across technologies that Innovior leverages for digital transformation projects and can drive exceptional operational experience for Innovior's clients, post-handover to BAU.

Objectives of this role:

  • Perfective Maintenance - An Integrated Operations Consultant is responsible for assisting the customers' concerns regarding the technology solution and services through proactive maintenance of the solution platform and underlying infrastructure. Our IOPs consultants conduct preventive maintenance, upgrade systems to boost optimal performance, create product manuals, record the occurring issues, perform adjustments on the systems infrastructure.
  • Customer Issue Triaging and First call Resolution
  • Diagnose and troubleshoot technical issues based on the solution stack including account setup and minor configuration Issues based on runbooks.
  • Ability to Identify a preliminary plan of action to restore services and minimize production Impact.
  • Use the ServiceNow platform to manage caseload.
  • Track Incidents and service requests through to resolution, within agreed service level commitments.
  • Be an effective communicator and ability to multi-task in an omnichannel engagement via phone, email and portal.
  • Timely escalation of unresolved issues to orchestration / SWAT specialists (e.g. salesforce, Automation, Data & Analytics, ServiceNow etc.)
  • Maintain an effective knowledge management system and ensuring KB articles are available for quicker resolution.
  • Maintain case hygiene, regular updates (internal teams and external clients) and timely resolution and closure Is followed based on agreed processes.
  • Prepare accurate and timely daily reports for case hygiene.
  • Document technical knowledge in the form of runbooks, service operations procedures and service management manuals.
  • Roster based After-hours support flexibility - Be flexible, committed, and passionate about business hours support as well as after-hours roster-based support arrangements for our clients that required 24x7 service for higher priority Issues.

Key skills to be successful at this role:

  • Relevant tertiary qualifications in Computer Science or related field (completed or on-going).
  • Knowledge of support tooling such as ITSM (ServiceNow or any equivalent) will be highly regarded.
  • Knowledge of or training in Cloud Computing, Salesforce, or Intelligent Automation will be an added advantage.
  • Knowledge or interest in the IT managed services industry.
  • Experience in a customer service role.
  • Desire to work in IT consulting.
  • Excellent communication skills and a passion for learning new skills.
  • Passion for emerging technologies.

Why join us?

  • You'll be joining a business in scale up mode, having experienced 342% growth in the last 4 years.
  • We are market leaders across our focus capabilities of Intelligent Automation, Salesforce, Data & AI, Cloud, ServiceNow, Managed Services and Management Consulting.
  • You'll be joining a friendly and collaborative team, who thrive in fast-paced environments and love solving problems together.
  • We work with blue chip clients and some of the biggest brands in the Australian market

Join Our Team: At Innovior, we foster a vibrant and inclusive work environment where creativity, collaboration, and innovation thrive.

Fuel Your Ambitions - In our fast-paced environment, we provide you with the latest technology and tools to fuel your ambitions. From state-of-the-art software to cutting-edge hardware, we equip you with the resources you need to excel.

Embrace the Team Spirit - We foster a strong sense of camaraderie and collaboration. We believe in the collective power of our team and actively support each other to achieve greatness. Together, we can conquer any challenge.

Your Success is Our Priority - We invest in your growth and development through tailored training programs, mentorship opportunities, and ongoing support. We are dedicated to helping you reach new heights in your career.

Join a Community of Innovators - Become part of our vibrant community, where creativity thrives, and ideas come to life. Surround yourself with like-minded individuals who share your passion for technology and making a difference in the world.

Apply Now

Want to be part of our exciting story? Apply at the link and connect with us for a discussion around the opportunities at Innovior for you. Like the sound of Innovior but not sure this role is right for you, apply anyway and our team will contact you about other relevant opportunities.

PS - Culture Amp has shared that research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please do still get in touch. We'd love to chat and see if we can partner on the next chapter of your career.
#J-18808-Ljbffr

  • Management Consultant

    1 week ago

    Sydney, New South Wales, Australia Latitude IT Full time

    Collaborative, supportive, Values driven environmentGreat coffee (and a variety of tea) and fresh fruitAvoid the traffic: we are outside the CBD and close to public transportLead consulting engagements to design and implement CX for contact centre solsAdvanced technologies like AI, machine learning, and omnichannelRedesign customer journeys to enhance...

  • Principal Consultant

    1 week ago

    Sydney, New South Wales, Australia Brennan IT Full time

    As a Principal Consultant as part of our Stategic Advisory Practice. Reporting to the Head of Strategic Advisory. Brisbane, Perth, Melbourne or Sydney Based.Why work for Brennan?We are a well-established and growing national company with a reputation for delivering technical excellence, innovation and high-quality service to the mid-market and have backed up...

  • GIS Consultant

    1 week ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    We are seeking a talented GIS Consultant to join our team. You will be responsible for providing consulting services and solutions to our clients in the field of Geographic Information Systems.RequirementsMinimum of 3 years of experience working as a GIS Consultant Strong technical knowledge of GIS tools and applications, including ArcGIS, QGIS, and/or...

  • Microsoft 365 Consultant

    1 week ago

    Sydney, New South Wales, Australia Wipro Revolution IT Full time

    Opportunity to work with the latest technologies Collaborative team environment Supportive and inclusive team cultureABOUT USWipro Shelde is a leading cyber security consulting company, helping clients transform their businesses through innovative solutions and expert guidance. Our team of experts is dedicated to helping clients achieve their goals - we...

  • Avaloq Consultant

    1 week ago

    Sydney, New South Wales, Australia Zone It Solutions Full time

    We have multiple positions for Avaloq Consultants for a Sydney based project.We are hiring for a Global Consulting company.Strong experience in leading migration from legacy systems to Avaloq Should be able to understands user requirements and provide solutions using Avaloq ABS.Participate in the design and development activities for Avaloq ABSShould able to...

  • Avaloq Consultant

    1 week ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    We have multiple positions for Avaloq Consultants for a Sydney based project. We are hiring for a Global Consulting company.Strong experience in leading migration from legacy systems to AvaloqShould be able to understands user requirements and provide solutions using Avaloq ABS.Participate in the design and development activities for Avaloq ABSShould able to...

  • Kronos Consultant

    1 week ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    We are looking for Kronos Consultant for Sydney for a large-scale project. This is a permanent role with a global IT service leader.Requirements:Skills Required Kronos Certified Consultant with strong knowledge in Kronos configurations Experience in Retail Stores solutionsExperience in Kronos clock terminals Experience in workforce integration manager...

  • Senior Infrastructure Consultant

    1 week ago

    Sydney, New South Wales, Australia Brennan IT Full time

    Why work for Brennan? At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting, which is the business's cornerstone. Because...

  • Kronos Consultant

    1 week ago

    Sydney, New South Wales, Australia Zone It Solutions Full time

    We are looking for Kronos Consultant for Sydney for a large-scale project.This is a permanent role with a global IT service leader.Skills Required Kronos Certified Consultant with strong knowledge in Kronos configurations Experience in Retail Stores solutions-Experience in Kronos clock terminals Experience in workforce integration manager Experience in...

  • Recruitment Consultant

    1 week ago

    Sydney, New South Wales, Australia Starboard IT Full time

    Starboard IT is a growing Managed & Professional IT Services Provider founded by IT professionals passionate about achieving the highest quality solutions for our clients. We work with our clients to understand their requirements and provide them with expert best approach IT consultation to successfully deliver their IT projects. We are a collaborative team...

  • Kronos Consultant

    1 week ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    We are looking for Kronos Consultant for Sydney for a large-scale project. This is a permanent role with a global IT service leader.Skills RequiredKronos Certified Consultant with strong knowledge in Kronos configurations Experience in Retail Stores solutions-Experience in Kronos clock terminals Experience in workforce integration manager Experience in...

  • Snowflakes Consultant

    1 week ago

    Sydney, New South Wales, Australia Zone It Solutions Full time

    We are looking for Snowflake consultant for one of our consulting client based in Sydney.Should have 2 to 8 years of experience in Data Management and specialized in Analytical data warehouse 1 year Hands on with Snowflake cloud warehouse Experience in Snowflake Deep exposure in Snowflake features Experience in writing Snow SQLExperience writing ETL routines...

  • SnowFlakes Consultant

    1 week ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    We are looking for Snowflake consultant for one of our consulting client based in Sydney.Should have 2 to 8 years of experience in Data Management and specialized in Analytical data warehouse 1 year Hands on with Snowflake cloud warehouse Experience in Snowflake Deep exposure in Snowflake features Experience in writing SnowSQLExperience writing ETL routines...

  • SailPoint Consultant

    1 week ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    We are currently seeking a SailPoint Consultant. You will be responsible for designing, implementing, and supporting SailPoint IdentityIQ solutions.RequirementsPrior experience working as a SailPoint Consultant or similar role Strong knowledge and experience with SailPoint IdentityIQ, including design, implementation, and support Experience in configuring...

  • SAP SuccessFactors Consultant

    1 week ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    We are looking for SAP SuccessFactors Consultant for a Permanent role based in across Sydney. The project is open to considering consultants from interstates/remote as well. You can also start with an initial 12 contract for the same. Experience with SAP SuccessFactors as Solution design. Demonstrated experience in cross-module SAP SuccessFactors...

  • Sap Successfactors Consultant

    1 week ago

    Sydney, New South Wales, Australia Zone It Solutions Full time

    We are looking for SAP Success Factors Consultant for a Permanent role based in across Sydney.The project is open to considering consultants from interstates/remote as well.You can also start with an initial 12 contract for the same. Experience with SAP Success Factors as Solution design. Demonstrated experience in cross-module SAP Success Factors...

  • Open Banking Consultants

    1 week ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    We are currently seeking Open Banking Consultants to join our team.You will work with clients to implement and optimize open banking solutions and strategies.Requirements Prior experience as an Open Banking Consultant or similar role Strong understanding of open banking concepts, technologies, and regulatory requirements Knowledge of API integration, OAuth,...

  • SAP SuccessFactors Consultant

    1 week ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    We are seeking a highly skilled SAP SuccessFactors Consultant. As a SAP SuccessFactors Consultant, you will have the opportunity to work with cutting-edge technology and collaborate with a talented team of professionals.RequirementsMinimum of 3 years of professional experience as a SAP SuccessFactors Consultant Proficient understanding of SuccessFactors...

  • Workday Functional Consultant

    1 week ago

    Sydney, New South Wales, Australia Zone It Solutions Full time

    We are looking for Workday Functional Consultant based in the Sydney location.This is a permanent role & You will be a part of a Global Consulting firm for one of their major projects.Experience in deploying Workday or other Saa S software solutions Experience in at least 3 end to end Workday HCM implementations Knowledge and experience in translating...

  • Workday Functional Consultant

    1 week ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    We are seeking a highly skilled and experienced Workday Functional Consultant . As a Workday Functional Consultant, you will play a crucial role in implementing and integrating Workday solutions for our clients. You will be responsible for translating business requirements into system configurations, ensuring that the Workday platform meets the unique needs...