Resource Allocator

1 week ago

Mascot, Australia dnata catering Full time

Do you want a high-flying corporate career working for the world's largest air services provider, based in Sydney?


We are currently seeking a rostering master with business experience in high volumes of supply and demand to join our team as
Resource Allocator in our Workforce Planning Department at
Sydney Airport on a
permanent full-time basis.


More about this role:

As a Resource Allocator, you will be responsible for managing the supply and demand of our dnata catering workforce. The role will ensure that all roster management is in accordance with national processes within the Ground Star system.

You will be processing shift changes/swaps, training, overtime, labor hire updates, leave, and reviewing supply and demand constantly to ensure staffing coverage is met.


In a nutshell, your main responsibilities are:

  • Administer staff/roster movements and the allocation of labor hire and overtime, whilst adhering to all EBA and business requirements.
  • Ensuring systems' data entry and integrity, and providing input into creating rosters.
  • Act as primary contact for staff queries relating to published rosters.
  • Updating systems to reflect accurate staff allocation and shifts.
  • Cover absenteeism, upload labor hire data, prepare and distribute day sheets for all areas of the Catering Business.
  • Provide regular and consistent feedback on all allocation processes highlighting any opportunities to the Labor Planning Analyst, Workforce Planner, and catering business.
  • Maintain an understanding of EBA and Industrial Relations requirements and ensure that they are applied correctly (including payroll compliance).
  • Reporting on requirements for development of systems and process improvements.
  • Delivery of a high level of customer service to internal/external customers.

What do you need to be successful in securing this role:

  • Previous workforce planning experience in a similar role with high volume.
  • Demonstrate an understanding of and experience in allocation of resources.
  • Day of operations planning and live task allocation experience is highly regarded.
  • Excellent organisational and planning skills.
  • Demonstrate ability to effectively work under pressure.
  • Ability to model, influence, and encourage positive behaviours in the team.
  • Ability to adapt to the changing needs and priorities of a fastpaced business.
  • Selfmotivated, possessing and demonstrating strong communication, customer service, and interpersonal skills.
  • Proactiveness, cando attitude, interpersonal skills, and conflict resolution.
  • Strong level of computer literacy skills.
  • As you will be working in the Aviation Services industry, you will be required to obtain a clear National Police Check.

Your prospective employer:


Part of the Emirates Group, we are Australia's largest inflight catering and retail partner, food manufacturing and retail, travel retail technology, and airport lounge management.

Chosen by many of the world's top airlines, we operate 15 catering facilities across 9 cities, employ over 2,000 people, produce over 64 million meals, and service over 246 thousand flights each year.


Does this role sound perfect for you? If so, we want to hear from you


To start the journey of joining our corporate team, click the link below and upload your resume, a cover letter that outlines your suitability for the role, and some samples of your work.

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