Current jobs related to Guest Experience Executive - Noosa, Queensland - SOFITEL

  • Housekeeping Attendants

    2 weeks ago

    Noosa, Queensland, Australia SOFITEL Full time

    About the Role:SOFITEL is seeking a highly skilled and detail-oriented Housekeeping Attendant to join our team. As a Housekeeping Attendant, you will be responsible for ensuring the highest standards of cleanliness and presentation in our guest rooms and public areas.Key Responsibilities:Clean and maintain guest rooms, storage areas, and corridors to the...

  • Housekeeping Attendants

    2 weeks ago

    Noosa, Queensland, Australia SOFITEL Full time

    About the Role:SOFITEL is seeking a highly skilled and detail-oriented Housekeeping Attendant to join our team. As a Housekeeping Attendant, you will be responsible for ensuring the highest standards of cleanliness and presentation in our guest rooms and public areas.Key Responsibilities:Clean and maintain guest rooms, storage areas, and corridors to the...

  • Luxury Service Executive

    2 weeks ago

    Noosa, Queensland, Australia Accor Full time

    About the RoleThe Luxury Service Executive is a key member of our team, responsible for delivering exceptional guest experiences to our VIP and loyalty guests. This role requires a high level of professionalism, attention to detail, and excellent communication skills.Key ResponsibilitiesGuest Management: Assist with managing VIP and loyalty guests, ensuring...

  • Guest Service Ambassador

    7 days ago

    Noosa, Queensland, Australia Accor Apartments & Realty Full time

    Role OverviewWe are seeking a skilled Guest Service Agent to join our team at Mantra French Quarter. As a key member of our front desk team, you will be responsible for delivering exceptional hospitality and creating memorable experiences for our valued guests.Key ResponsibilitiesProvide warm and welcoming service to guests, ensuring a seamless check-in and...

  • Director of Luxury Guest Services

    2 weeks ago

    Noosa, Queensland, Australia Accor Full time

    About the RoleWe are seeking a highly skilled and experienced Director of Luxury Guest Services to join our team at Accor. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that our VIP guests feel truly valued and cared for.Key ResponsibilitiesGuest Experience: Create personalized and...

  • Director of Luxury Guest Services

    2 weeks ago

    Noosa, Queensland, Australia Accor Full time

    Job Description**About the Role**We are seeking a highly skilled and experienced Director of Luxury Guest Services to join our team at Accor. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that our VIP guests feel valued and pampered.Key ResponsibilitiesGuest Experience Management:...

  • Guest Services Supervisor

    2 weeks ago

    Noosa, Queensland, Australia SOFITEL Full time

    Company OverviewWelcome to Sofitel Noosa Pacific Resort, where we offer an exquisite blend of French elegance and local charm. As one of Australia's premier 5-star resorts, we pride ourselves on providing an unparalleled experience for our guests. Our property features 176 luxurious rooms, exceptional amenities, and award-winning dining options, including...

  • Executive Steward

    2 weeks ago

    Noosa, Queensland, Australia SOFITEL Full time

    Job Title: Executive StewardCompany Overview:Sofitel is a world-renowned hospitality brand that offers a unique blend of French elegance and local charm. We are committed to providing exceptional service and creating unforgettable experiences for our guests.Job Summary:We are seeking an experienced and skilled Executive Steward to join our team. As a key...

  • Guest Services Supervisor

    2 weeks ago

    Noosa, Queensland, Australia SOFITEL Full time

    Company OverviewAt Sofitel Noosa Pacific Resort, we immerse our guests in a luxurious experience that harmonizes French Art de Vivre with the local culture. Recognized as one of Australia's premier 5-star resorts, our establishment boasts 176 exquisite rooms along with award-winning amenities and services. These include the renowned Noosa Beach House...

  • Executive Chef

    6 days ago

    Noosa, Queensland, Australia RACV Full time

    About the RoleWe are seeking a highly skilled and motivated Chef de Partie to join our dynamic kitchen team at RACV Noosa Resort. As a key member of our culinary team, you will be responsible for assisting in the effective operation of the kitchen, providing exceptional service to our members and guests, and contributing to the delivery of high-quality food...

  • Guest Services Supervisor

    2 weeks ago

    Noosa, Queensland, Australia SOFITEL Full time

    Company OverviewAt Sofitel Noosa Pacific Resort, we invite you to experience a unique blend of luxury that harmonizes French Art de Vivre with the local culture. Recognized as one of Australia's premier 5-star resorts, our establishment boasts 176 exquisite rooms and a range of award-winning amenities, including the renowned Noosa Beach House Restaurant &...

  • Executive Chef

    1 week ago

    Noosa, Queensland, Australia RACV Full time

    {"title": "Chef de Partie Opportunity", "subtitle": "Join RACV Noosa Resort's Culinary Team", "content": "RACV Noosa Resort is seeking a skilled and enthusiastic Chef de Partie to join our dynamic culinary team. As a key member of our kitchen brigade, you will be responsible for assisting in the effective operation of the kitchen, providing high-quality food...

  • Executive Chef

    2 weeks ago

    Noosa, Queensland, Australia RACV Full time

    About the OpportunityWe are seeking a highly skilled and motivated Chef de Partie to join our dynamic culinary team at RACV Noosa Resort. As a key member of our kitchen brigade, you will play a vital role in delivering exceptional dining experiences to our members and guests.Key ResponsibilitiesServe a Consistent High-Quality Product: Prepare and present...

  • Executive Chef

    2 weeks ago

    Noosa, Queensland, Australia RACV Full time

    About the OpportunityWe are seeking a highly skilled and motivated Chef de Partie to join our dynamic culinary team at RACV Noosa Resort. As a key member of our kitchen brigade, you will play a vital role in delivering exceptional dining experiences to our members and guests.Key ResponsibilitiesServe a Consistent High-Quality Product: Prepare and present...

  • Hotel Operations Manager

    2 weeks ago

    Noosa, Queensland, Australia Accor Apartments & Realty Full time

    Job SummaryWe are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Accor Apartments & Realty. As an Assistant Manager, you will play a key role in leading the Front Office Team and creating unforgettable guest experiences.Key ResponsibilitiesLead the Front Office Team: Guide and mentor the team to ensure exceptional guest...

  • Executive Hotel Manager

    2 weeks ago

    Noosa, Queensland, Australia Accor Apartments & Realty Full time

    About the RoleWe are seeking an experienced and dynamic General Manager to lead our team at The Sebel Noosa, a luxurious resort nestled between Main Beach and the Noosa River.Key ResponsibilitiesHotel Operations: Oversee and manage all daily operations, ensuring seamless and profitable function.Team Leadership: Lead and inspire a dedicated team of 30...

  • Conference and Events Coordinator

    2 weeks ago

    Noosa, Queensland, Australia SOFITEL Full time

    About the RoleSofitel Noosa Pacific Resort is seeking a skilled Conference and Events Organiser to join our team. As a key member of our events team, you will be responsible for planning and executing events that exceed our guests' expectations.Key ResponsibilitiesEvent Planning: Plan and coordinate conferences, meetings, trade shows, and social events,...

  • Executive Chef Assistant

    2 weeks ago

    Noosa, Queensland, Australia RACV Full time

    About the OpportunityIn this role as a Commis Chef, you will be responsible for assisting with the effective kitchen operation. This will be achieved by working as a team with other Kitchen staff to collectively provide the appropriate quality and level of service to our members and guests.Key ResponsibilitiesPerform knife skills, mise en place, cooking...

  • Executive Steward

    2 weeks ago

    Noosa, Queensland, Australia SOFITEL Full time

    Job Title: Executive StewardJob Summary:The Executive Steward is responsible for overseeing the daily operations of the Stewarding Department, ensuring that all Food and Beverage Outlets and the Kitchen are provided with clean and sanitized operating equipment.Key Responsibilities:Operations Management: Plan, coordinate, and manage daily operations and...

  • Marketing Director

    1 week ago

    Noosa, Queensland, Australia SOFITEL Full time

    About Sofitel Noosa Pacific ResortWe are a luxury resort that prides itself on offering an exceptional stay that reflects the elegance of our brand. As we continue to grow and enhance our reputation, we seek a dynamic and creative Marketing Manager to join our close-knit marketing team.About the RoleThe Marketing Manager is responsible for telling our...

Guest Experience Executive

3 months ago

Noosa, Queensland, Australia SOFITEL Full time

Company Description:

  • Live the French way _join
    Sofitel Noosa Pacific Resort today
Sofitel Noosa Pacific Resort welcomes guests into a world of luxury blending French Art de Vivre and local culture. We are proudly one of Australia's leading 5 star resorts.

With 176 rooms, our resort features award winning facilities and service offerings including the Noosa Beach House Restaurant & Bar, the Cabanas poolside experience, Riviera Bar & Lounge - the only cocktail bar overlooking the Noosa River - plus extensive conference & events facilities and our luxury Aqua Day Spa.


As one of the first points of contact for our guests, our exceptional team of
Guest Experience Agents provide a warm welcome for a memorable experience for our guests through their friendly, courteous and efficient service.


You will be required to regularly refresh yourself with the Hotel's facilities and services, including; hotel packages & specials whilst building meaningful rapport with both new and regular guests by maximising the use of guest history.

This position will require availability for morning, evening shifts and weekends. We are looking for someone with a "can-do" attitude who is friendly and outgoing.

Duties & Responsibilities:

  • Providing a high level of customer service
  • Recognising and welcoming regular guests
  • Providing a personalised service and experience for our guests
  • Update and maintain accurate guest details
  • Assist with reservation inquiries
  • Effectively liaise with other departments to ensure required tasks are completed
  • Maintain good communication and work relationships in all hotel areas
  • Daily liaison and welcoming guests into the VIP lounge, checking in, building profiles for our guests
  • Proactively respond to guest priorities and requests
  • Enhancing and building the Guest Experience department in conjunction with the Guest Experience Manager
  • Update operational departments daily with WIP movements and special requirements for our VIP and Loyalty members
  • Assisting the Guest Experience Manager with team projects


Maintaining strong relationships with all departments is essential in this role, updating them daily with VIP movements and special requirements to ensure all needs/ requirements are met.

You will be a strong point of contact for our guests during their stay as the relationships you build will create bond with our guests that they will not find anywhere else.


Qualifications

  • Previous experience in a Front Office or Reservations role
  • Opera Property Management System experience (highly regarded)
  • Ability to multitask whilst ensuring exceptional attention to detail
  • Exceptional communication and customer service skills
  • Outstanding passion to deliver excellent guest service
  • Ability to multitask and accept fluidity in your role whilst ensuring exceptional attention to detail
  • High level of creativity and artistry with local knowledge
  • Flexibility to work various shifts including weekends, nights and public holidays
  • Immaculate presentation and grooming standards

Additional Information Our Benefits**:

We offer fantastic employee benefits, including some amazing and generous Ambassador Discounts across all of our Accor brands worldwide
-
Work Your Way with flexible working arrangements
-
Complimentary Daily Continental Breakfast
-
Complimentary Onsite Parking
-
Complimentary Fortnightly Lunches
-
30% discount off your food & beverage at Accor properties worldwide
-
Generous Accommodation discounts at Accor properties worldwide

  • Industryrenowned Accor Hotels Academy Professional
    Training and Development:
  • Accor
    10 weeks
    paid parental leave:
  • Be part of a global team of hospitality professionals
  • Rewarding work environment with a dedicated Leadership team
  • Work, travel and promotion opportunities across the Accor Brand

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.


ACCOR is the world's largest and fastest-growing hotel group with a network of more than 4000 properties in over 90 countries.

We offer exceptional opportunities for career development across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS