Service Operations Specialist
2 weeks ago
About Us
Subaru Australia is the exclusive Australian importer and distributor of Subaru vehicles manufactured by Subaru Corporation.
Subaru has been part of Australian family life since 1973 forging a proud history of getting families to where they need to be, no matter how rough the road.
The brand has experienced impressive growth in Australia and now commands one of the greatest market shares of any major Subaru market worldwide.
Why join us?
Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success. A few are listed below and click here to learn more on our website.
- Where possible, our
flexible work policy helps support you in achieving a genuine worklife balance.
Thorough and ongoing training_ _**provided to support you in all aspects of your role.
-
Career and development opportunities - providing you with a sense of purpose and direction, you drive your destiny with Inchcape.
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Supportive team environment
- We foster a positive and supportive team culture and thrive on working well together.
Enjoy more time doing that you love with
additional days off including an annual Wellbeing Leave Day and annual Volunteering Leave Day each year.
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Recognition and Rewards:
- We recognise individual and team accomplishments.
- Access to our
employee benefits program including company car rental program and discounts on vehicle purchases, plus many more
What's the opportunity?
An opportunity now exists for an experienced
Service Operations Specialist to join our team at the
Subaru Australia Head Office, based in Norwest.
In this role you will be supporting the Subaru Dealer network with the implementation of initiatives and programs that deliver commercial improvement in Aftersales operations.
Reporting directly to the Service Operations Manager,your duties and responsibilities will include, but are not limited to, the following:
- Monitoring and analysing dealer service business performance using commercial and customer experience metrics to identify key performance improvement opportunities
- Implementing national Aftersales improvement programs using project management principles, ensuring delivery to schedule and detailed measurements or outcomes
- Working directly with retailers to develop specific action plans to address opportunities
- Conducting virtual and onsite visits and training with dealer Aftersales teams
- Monitoring and ensuring dealer compliance with minimum service standards/company policies
About you:
- Ability to build relationships and influence others
- Extensive customer service experience
- Exposure to the management and operations of vehicle service departments within a dealership environment desirable not essential
- Previous experience in a similar role
- Excellent communication skills
- Proficiency with MS Office suite of tools
- A full NSW drivers licence
- Relevant Tertiary qualifications in business or a related discipline within the automotive industry
- Excellent management and organisational skills together with attention to detail
- Ability to achieve structured planning and analysis
- Decision making and executional skills
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