Recalls Analyst

About Us
Subaru Australia is the exclusive Australian importer and distributor of Subaru vehicles manufactured by Subaru Corporation.

Subaru has been part of Australian family life since 1973 forging a proud history of getting families to where they need to be, no matter how rough the road.

The brand has experienced impressive growth in Australia and now commands one of the greatest market shares of any major Subaru market worldwide.

Subaru Australia vehicles have been exclusively All-Wheel Drive since 1998, except for the ultimate joy ride, rear-wheel drive BRZ that joined the range in 2012.

Subaru has long been highly regarded for its performance technologies.

What's the opportunity?
An opportunity has arisen for a Recalls Analyst to join the team in Norwest.

The primary purpose of this role is to work with the Warranty Manager and others in the company to ensure the successful implementation of the recalls and its regular operations.

Further to the above the duties and responsibilities will include, but are not limited to, the following:

• Manager owner recalls communication program, recalls database and updated communication list
• Manage third party relationships and all the recalls escalations
• Manage recall parts demand planning and parts escalations
• Support logistics operations for recall parts
• Coordinate with dealers on their recall claims submission performance
• Reporting
• Manage warranty improvement program
• Conduct warranty and recalls compliance training for the network staff
• Invoicing

Why join us?
Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success. A few are listed below and click here to learn more on our website.

• Where possible, our
  flexible work policy helps support you in achieving a genuine worklife balance.
• Enjoy more time doing that you love with
  additional days off including an extra 3 days of paid Family Leave every 3 years, plus 1 day each year of paid Volunteer Leave.
• Access to our
  employee benefits program including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa
  , financial services support, companypaid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program.

Want to know more about what it is like to work at Inchcape? Click here to discover more about our workplace culture.

Who are we looking for?
The right person will possess an eye for detail & a focus on customer service together with the following:

• Experience in automotive service
• Strong computer skills
• Exceptional planning and executions skills
• Ability to work autonomously
• Ability to establish and maintain key relationships

Inclusion and Diversity

We're part of Inchcape
By joining
Subaru Australia you are joining Inchcape. Inchcape Australasia employs over 1,200 team members across Australia and New Zealand.

As part of a global company, our purpose is to bring mobility to the world's communities - for today, for tomorrow and for the better.

Across Australia and New Zealand, we have a diverse portfolio spanning distribution, where we hold the custodianship for some of the worlds most recognised brands; fulfilment, where we are the market leader in integrated, omni-channel automotive fulfilment solutions; retail, where we deliver an exceptional experience at every stage of the customer journey and financial services, where we deliver the right financial services solution to our distribution brand networks, retail businesses and customers.

If you believe you have the skills, experience and motivation to succeed in this role, don't miss out on this awesome opportunity

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