Team Leader

2 weeks ago

Brisbane, Queensland, Australia Pacific National Full time

Key responsibilities include:

Lead, mentor and inspire the team of Sales Associates to achieve individual and collective sales goals Develop and implement strategic sales plans that align with Pacific National's objectives and market trends Identify new business opportunities and work collaboratively with the team to expand our client base Foster strong relationships with existing clients, understanding their needs and providing tailored solutions Define and clearly communicate roles and responsibilities to achieve team outcomes Lead by example and maintain high standards of professionalism and impartiality Actively engage the customers in informative conversations to solicit information on their business requirements and align solutions with Pacific National services and product offering. Take the initiative to step in to help others when workloads are high to ensure build a collegial working environment Proactively raise unresolved or complex issues to seek advice to a solution. Respond to customer enquiries effectively and in a timely manner ensuring a high-quality customer experience. Actively maintain a comprehensive and up to date database of customer business information Proactively generate leads through effective prospecting of customer database, cold calls, internal and external referrals, and networking events Manage and maintain complete records of all prospects and customer contact, follow-up calls and forecast information into the Customer Relationship Management system (CRM) Actively collaborate with internal teams to develop professional bids aligning to the customer needs to internal commercial outcomes Proactively maintain knowledge with market/industry dynamics, competition, market pricing and vertical market requirements, to be best positioned for success in prospecting efforts Analyse customer data, assessing needs and prepare tailored solutions

About you

To be successful in this role, you will need to be a customer centric sales professional with demonstrated experienced in a sales leadership role, ideally within the transport/logistics industry. You will have excellent communication, negotiation and interpersonal skills and demonstrated ability to lead and motivate a diverse sales team.

In addition, you will possess the following skills, experience and attributes:

Minimum of 2 years Team Leader experience in an internal sales environment 1 to 2 years' experience in internal sales or outbound call centre role with the ability to prospect, develop customer databases and close sales Self-motivated to learn & grow professionally High level of emotional intelligence with ability to build / maintain effective relationship. Articulate and professional with an enthusiastic attitude and a focus on results A lateral thinker with solutions focus, to generate new sales opportunities Strong written and verbal communications with a high level of emotional intelligence Adaptability to a changing environment Excellent organisational and time management skills An understanding of the rail freight business and knowledge of the freight services provided by Pacific National is desired High level of computer literacy, particularly in Microsoft Office products including word, excel, PowerPoint and outlook Knowledge and experience in the use of a Customer Relationship Management system

The benefits

At Pacific National we value diversity, inclusion, and the contribution of each team member. Our values underpin our commitment to create an inclusive culture where everyone is accepted and valued for who they are, enabling everyone to bring their authentic selves to work.

When you join the Pacific National team, you'll be encouraged to take ownership of your career and we'll be there to support you with a range of exciting initiatives including:

Industry leading programs focussed on your growth and career development Paid parental leave up to 14 weeks, with superannuation - after only 6 months service Parental benefits for birth, surrogacy, adoption, foster care, and kinship care Opportunity to purchase additional annual leave Flexible working arrangements (subject to business needs) A focus on your mental health and wellbeing through our PeerConnect program Access to our Employee Assistance Program, administered by Benestar, offering confidential counselling services for employees and their eligible family members, paid for by us at no cost to you Access to Unmind, a digital platform that gives you access to tools, training and exercises that will support your mental wellbeing Discounted fitness and wellbeing benefits with membership to WhereFit, our wellbeing benefits partner Novated leasing and discounts on selected health insurance funds, travel, retail brands, vehicles and more

We are proud to be a WORK180 Endorsed Employer for women, and you can visit our Work180 page Pacific National | WORK180 Endorsed Employer to find out more including a list of all of our benefits and policies.

We are seeking applicants who share our values: Make it simple, Share More, Kindness, Gratitude, Curiosity, and Own it. These values help us achieve strong connections with everyone we work with and play an important part in motivating us all to do our best work.

Do you need reasonable adjustments during the recruitment process?

If you need an adjustment in the recruitment process, please outline at the time of your application.

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