Officer - Demand Programs

1 week ago

Perth, Western Australia Water Corporation Full time

Officer - Demand Programs

-

120M

Primary Location WA-Perth - Inner-John Tonkin Water Centre - Leederville

Organization Customer & Community Relations
-
$83,859 plus 11% Super:


  • Based in Leederville
  • short 5 minute walk from the train station:
-
Fixed Term position until 30th
June 2024

About the role:

Are you passionate about conserving water and promoting sustainable practices? Are you detail-oriented, organized, and thrive in a fast-paced environment?


We have an exciting opportunity for a Program Administrator (Officer - Demand Programs) to join our dynamic team and support our Waterwise Program Manager in driving water efficiency initiatives in the non-residential sectors, ranging from Industrial, Commercial and Government entities.


We are seeking a highly motivated and skilled Program Administrator to provide comprehensive administrative support to our Waterwise Program Manager.

In this role, you will be responsible for managing day-to-day program administrations, maintaining excellent customer service, coordinating with stakeholders, reviewing work instructions, monitoring leaks, engaging with customers, and ensuring compliance with water efficiency management plans.


What the role will offer:

  • Assist Program Manager in the planning, coordination, and execution of waterwise initiatives and projects.
  • Provide exceptional customer service to program participants, addressing inquiries, resolving issues, and maintaining positive relationships.
  • Review and update work instructions to ensure clarity, accuracy, and adherence to established guidelines.
  • Collaborate with crossfunctional teams to gather data, track program performance, and prepare reports.
  • Monitor leaks and water usage patterns, promptly reporting and addressing any irregularities or concerns to relevant customers.
  • Engage with customers to raise awareness about water conservation, provide guidance on leak detection and repair, and offer resources for improving water efficiency.
  • Support the Program Manager in reviewing and refining water efficiency management plans, identifying areas for improvement.
  • Assist with organizing meetings, workshops, and events related to the Waterwise Program.
  • Stay updated on industry trends, regulations, and best practices related to water conservation and sustainability.

Key skills and experience:

  • Previous experience in an administrative or program support role is highly desirable.
  • Strong customer service skills, with a proven ability to communicate effectively and professionally with diverse stakeholders.
  • Excellent organizational and time management abilities, with the capacity to prioritize tasks and meet deadlines.
  • Proficiency in inbox management, ensuring timely responses and resolution of queries.
  • Detailoriented with a keen eye for accuracy and the ability to review and analyse work instructions and management plans.
  • Proficient in using MS Office Suite (Word, Excel, PowerPoint) and other relevant software tools.
  • Strong interpersonal skills, with the ability to collaborate effectively with team members and external partners.
  • Familiarity with water conservation principles, sustainability practices, and relevant regulations is desirable.

Does this role sound like your next career move? If yes, apply
Please submit a covering letter and resume that best demonstrates your ability to meet the requirements of this role.

Applications close Monday 10th July 2023


As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check, police clearance and Australian working rights check.


We reserve the right to withdraw this ad prior to the closing date.

Our commitment to a diverse and inclusive workplace:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

To read our diversity and inclusion statement, please visit our website

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