Sales Associate

1 week ago

Box Hill North, Victoria, Australia Hub Australia Full time
Work towards maintaining 100% clubhouse occupancy.

  • A work environment that promotes teamwork, recognition, and mutual respect.
  • Position located within our brand new Box Hill clubhouse.

F U L L P O S I T I O N D E S C R I P T I O N

Sales Associate - Box Hill

Reports to:
Sales Manager - Victoria

Start date:
February 2023

Location:
Hub Local Box Hill

Employment type:
Permanent, Full - Team

Ordinary hours of work:

You are required to work 38 hours per week, plus all such reasonable additional hours as may be required to properly perform your duties in accordance with this agreement or as directed by the board.

In addition to ordinary hours of work, you are expected to attend the biannual company wide conference.

Salary:
To be discussed

Performance based pay:
To be discussed

About Hub Australia:


Founded in 2011, Hub is Australia's largest privately-owned flexible workspace operator, providing premium workspace solutions to help businesses and their team love where they work.


With locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide, Hub provides a hospitality lead customer service experience in beautifully designed workspaces that are used by hundreds of businesses to attract and retain the best talent.


Hub creates workspaces that people love, using premium design, technology, diverse amenities, personalised customer service, flexible partnerships and a commitment to the wellness of our members, team and environment.


Your Role:

You will be part of a dynamic local team responsible for increasing Membership sales.

Reporting directly to the Sales Manager, you'll work toward the common goal of achieving sales targets and working in a cohesive and friendly team environment.

We're looking for an experienced and self-motivated salesperson with a flexible approach to work style. You'll need to have plenty of drive and determination to succeed, as there's lots to learn


This role plays a crucial role in delivering Hub's member journey - assisting members to build social and business connections that fuel collaboration, innovation, and success.

A thriving Clubhouse community increases retention and fuels occupancy targets.


Hub will provide training to help you gain the knowledge you need for the role, ensuring you have the skills to adapt your style and technique to each lead.


Responsibilities by function:

_New member acquisition and pipeline management_

  • Prioritising and responding to all sales enquiries for our Hub Local Box Hill clubhouse;
  • Conduct tours of Hub Australia Clubhouses when required and demonstrate/communicate advantages of our products compared to industry competitors;
  • Work towards maintaining 100% building occupancy through achieving booked tour targets;
  • Assist with developing and maintaining a robust sales pipeline including, but not limited to:
  • Identify, develop and evaluate leads and opportunities;
  • Lead generation and prospecting potential members;
  • Seeking out new business development opportunities via networking events, local area marketing and community engagement;
  • Cultivating referrals from within our community and organising referral incentives where applicable;
  • Assist in maintaining relationships with online brokers in your city, communicating Hub's brand and offering to ensure high conversion rates;
  • Provide unmatched customer service to potential prospects, ensuring an excellent start to their member journey experience;
  • Taking ownership of Licence Agreement negotiations;
  • Work closely with your Sales Manager for large corporate enquiries and sales;
  • Work autonomously to achieve company forecasts;
  • Recording and tracking deal progressions through our CRM (HubSpot).

_Member Administration_

  • Management of the sales process from initial enquiry to close, for each Membership product in the Member Portal and HubSpot (our CRM);
  • Ownership of sales reporting to your Sales Manager;
  • Identifying areas of improvement for our sales process and pipeline and assisting with Projects where required;
  • Assist with preparing Sales Proposals and Licence Agreements as required;
  • Assist with invoicing of security deposits and initial onboarding fees;
  • Coordinate the handover of new member sales to the Clubhouse team.
  • Manage membership renewals and work closely with the Area Manager and Sales Manager as required;
  • Assist with member exit interviews, ensuring relevant feedback is acted on through the appropriate channels;

_Nurture a thriving team culture_

  • Work closely with the Sales Manager, Clubhouse teams and wider Sales team in line with our Member Journey;
  • Create a work environment that promotes teamwork, recognition, and mutual respect;
  • Live and breathe our values: Collaboration, Accountability, Resourcefulness, Adaptability, and Beyond Profit.

Important metrics:

  • Working with the Sales Manager to ensure enquiry to tour experiences exceed expectations, and tours a

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