IVF Counsellor

Leading the future of reproductive care
At Monash IVF we're trying to change the way society thinks and acts in relation to their fertility. We're removing stigmas, empowering people to make better decisions and to take action earlier. Ultimately, we are trying to improve everyone's chance of having a family.

The reality is, we know starting a family isn't always easy. It can take real bravery by our patients, and a lot of empathy and support from the Monash IVF team.

That's why it's so important that the people we select to join our team are genuinely compassionate and caring, and truly want to make a difference. If this sounds like you, read on.
Monash IVF Group values each and every one of our employees
Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits, including the following:

• A Learning & Development Framework that supports your professional development
• Access to a contemporary Employee Assistance Program for employee wellbeing; physical, mental, social and financial.
• Discounts on Monash IVF Group fertility and ultrasound services
• Paid IVF Leave
• Paid Parental Leave - 12 weeks plus superannuation
• Access to Fitness Passport gym membership

A role with unique responsibilities
An IVF Counsellor plays an integral part of a patient's journey at Monash IVF. You are the person our patients engage within our clinic and deliver exceptional counselling services. With passion for outstanding customer service, supported by highly developed skills in counselling, you will directly enhance the patient experience. Under guidance from the Counselling Services Manager, your responsibilities include:

• Delivering exceptional counselling and customer service to our IVF patients
• Providing counselling to entering donor and/or surrogacy arrangements, crisis counselling and therapeutic counselling patients
• Maintaining professional notes and records in line with our company requirements

Are you the ideal candidate for us?
Understanding the challenges that our patients experience in reproductive health, you will have knowledge of or be familiar with relevant legislation and will support all Monash IVF patients with empathy. Ideally you will bring the following:

• Post graduate qualifications in Psychology or Bachelor of Social Work.
• Registration with AHPRA and membership with APS or AASW
• Highly developed skills in all facets of counselling
• Knowledge of legislation relevant to ART (assisted reproduction technology), preferable
• A willingness to fit in and embrace the Monash IVF Group principles – Care, Collaborate, Communicate, Commitment and Create.
• A strong customer service orientation and the ability to engage with patients and clinicians

If you're ready to join the brave leaders of reproductive care, please follow the link below.

Closing Date: 31 May 2024 (Unless filled prior)
Lara Shmidel
HR Advisor - VIC