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Client Relations Consultant
2 weeks ago
Accountabilities include:
- Representing the Department of Transport and Main Roads as a first point of contact in a Call Centre environment about vehicle and vessel registration and licensing products and services, booking of vehicle inspection and driving assessments. In a Call Centre environment provide prompt, competent, consistent and courteous telephone and electronic mail information services to customers in accordance with the Centre's Quality Standards. Supporting the Department in front line service for changes in government policy and new government transport related business. Ensuring a high standard of data entry pertinent to vehicle and vessel registration and licensing systems, driver assessment and vehicle inspection bookings including heavy vehicles, passenger transport, modifications and defective vehicles (as issued by QPS and TMR). Ensuring compliance with departmental policies, practices and procedures relating to human resources, finance and information technology.
Applications to remain current for 12 months.
Job Ad Reference:
QLD/466529/23Closing Date:
Thursday, 02 February 2023This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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