Cafe Manager

RSPCA Queensland is a non-government, community-based charity dedicated to improving the lives of domestic, farmed, and native animals in Queensland.

Our mission statement is simple but powerful
:
_Together We Change Lives_.

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About the role

The Café Manager will report into the Commercial Enterprises Support Manager and be responsible for leading our small team within the Black Cat Cafe, overseeing operations, driving sales growth, and ensuring excellent customer service.

This is a hands-on role where you will support the team in day-to-day operations whilst growing the business in line with organisational goals.

We are commitment to humane food choices and quality service at the RSPCA Qld's Black Cat Café

• Manage feedback, performance reviews, and staffing needs, including recruitment, coaching, and training.
• Lead daytoday operations, events, and meetings while setting goals and budgets.
• Analyse sales data, adjust pricing, and oversee stock levels and loss prevention.
• Cultivate relationships with suppliers, customers, and stakeholders to enhance loyalty and reputation.
• Ensure compliance with food safety, WHS laws, and company policies, maintaining high cleanliness standards.
• Maintain equipment and develop menus to uphold quality and standards.
• Resolve customer complaints promptly and implement marketing strategies, including social media and seasonal menu updates.

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Who are we looking for?

• Food Safety Supervisor Certificate.
• Responsible Service of Alcohol.
• 5+ years of hospitality management experience.
• Outstanding communication and demonstrated leadership ability.
• Knowledge of food safety, WHS laws, and people practices.
• Demonstrated hands on operational experience with the ability to hit the ground running.
• Flexibility to work early mornings, late finishes and regular weekend and public holiday work when required.
• Genuine interest in animal welfare and the objectives of RSPCA.
• Ability to perform physical duties including manual handling, and an ability to handle a minimum weight of 10 kilos.

This is a full time, permanent position based at our Wacol Animal Care Campus. Remuneration is as per the Restaurant Industry Award commensurate with skills, qualifications and experience.

Benefits and culture

• We offer a flexible working environment.
• Access to counselling and mental health support services, Paid parental leave, Flexible Working Arrangements, Companion Animal leave and Study leave.
• Onsite parking, free animal adoption options, staff discounts with retailers, free pet vaccines, 40% off Royal Canin pet food and much more.
• Salary packaging and novated lease arrangements on offer with our provider.
• Access to a range of learning and development opportunities that will benefit and support your professional development.
• Countless opportunities to interact with the animals in our care.
• Be a part of a purpose driven organisation where the work you do really does have an impact on the welfare of animals.

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How to apply:Are you great leader with a keen eye for detail, a strong self-starter with the ability to think outside the box and energised by an incredible purpose and passion to achieve the best outcomes for RSPCA Qld. If so, we would like to hear from you

Please include a copy of your resume and cover letter.

Equity
We are an equal opportunity employer, firmly committed to ensuring a fair and inclusive hiring process.

We welcome applicants from all backgrounds, regardless of race, gender, age, religion, identity, or experience, to join our diverse team.

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