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Service Administrator

3 months ago

Capalaba, Queensland, Australia Carrier Full time

Date Posted:

Country:

Australia

Location:

LOC7355:
Unit 2, 16 Natasha Street, Capalaba QLD, 4157
We are current seeking a Service Administrator to join our team based in Capalaba.


The Service Administrator will provide the Service Department support in relation to all aspects of service administration and providing excellent customer service to both external and internal customers.


You will be the key communication linkage between the customer, the technician who performs the work onsite, and the wider service team.


Key Responsibilities will include:

  • Constant communication planning and scheduling of Technicians day to day operations activities
  • Manage the process of service jobs (breakdown service, agreement maintenance, project and quoted work, and internal/other) from creation to completion stage
  • You will be the first point of contact for all Technicians issues and providing them with timely resolutions in coordination with the appropriate Manager, which could include vehicles, tools, equipment, parts needed etc
  • Maintain frequent communication with the Management team regarding workload, resource availability, priorities, and actions of the Service Administration area
  • Receipting vendor invoices and submitting to Accounts Payable for payment
  • Collate and submit timesheets to payroll, ensuring that all time is accounted for on service tickets or internal codes, and ensuring that all discrepancies or excess unproductive time is reported to the appropriate Manage
  • Maintain a healthy relationship with service customers and service centers
  • Coordinate the approval of work order requests in conjunction with the appropriate Manager
  • Ensure costs and expenses are treated with restraint and in line with Company expectations and operating budgets

To be successful in this position, you will possess the following:

  • Experience within a similar role preferably within a service department
  • Excellent verbal and written communication
  • Understanding of the urgency required in regard to supplying goods and services to BMS industry
  • Excellent communication and organisational skills
  • Customer focused with attention to detail
  • Intermediate excel skills
  • Strong problemsolving ability and initiative
  • Ability to multitask, time management skills essential
  • Demonstrated success in organising multiple and diverse tasks within a flexible working environment
  • MYOB experience would be an advantage
If this sounds like you, please
APPLY NOW

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