Services Administrator

2 weeks ago

City of Port Adelaide Enfield, Australia Therapy Focus Full time
  • Annual salary +Super + Salary Packaging + 5 weeks leave + 2 Wellness days +other Benefits
  • Full-time,Maximum Fixed Term Contract to 31 December2024
  • Based at OsbornePark clinic

What is TherapyFocus?

Therapy Focus is anot-for-profit community service organisation that specialisesin individual therapy. Our clinicians and administrativesupport staff work collaboratively to develop comprehensive,individualised therapy plans to meet our customers' needs andgoals.

The Therapy Focus teamis fun, focused and committed to our purpose of supportingpeople to achieve great things. We offer a genuine, trustingwork environment with a hands-on senior management team,offering you support and guidance every step of theway.

We are in an excitinggrowth phase, so we are looking for a Services Administrator tojoin our team until 31 December 2024.

Be curious. Let'ssee where Therapy Focus can take you....

What's therole?

The ServicesAdministrator is responsible for administrative support totargeted clinical work programs at Therapy Focus. Beingactively involved at the site of the clinical services, theServices Administrator ensures that the customer experience isseamless from the point of service application to departure.Using systems and software, the administrator is responsiblefor setting up records and processes that help customersprogress through their journey to access the targeted serviceand support the reconciliation of funding andpayments.

KeyResponsibilities:

  • Coordinate andfacilitate the service timetable to ensure the targeted serviceruns according to schedule.
  • Work under businessleaders' guidance to ensure service coordination, from securingfunding and customer applications to billing forservices.
  • Manage onboarding ofclients for the targeted service, including triagingapplications for the service and re-direction to other areas ofthe business when required.
  • Liaise with customersand clinicians via phone, email, or in person to schedule,remind, or follow up on appointments using agreed-upon softwareprograms suitable for the targeted service.
  • Maintain clientdocumentation according to the requirements of recordslegislation, internal procedures, and Therapy Focus'client management database.
  • Ensure services are setup in Therapy Focus systems and processes to support accuratebilling for services by the Finance team.
  • Manage telephone callsand follow-up enquiries related to the targeted service asappropriate.
  • Maintain administrationsystems, including calendars, records, mail, saving, filing andarchiving as per Therapy Focus policies andprocedures.
  • Arrange and facilitateappointments and meetings with customers and clinical teamsinvolved in the targeted service, including arranginginterpreters if required.

What do weoffer?

  • Competitive annualsalary and access to salary packaging providing tax benefits upto $18,550 per year
  • Supporting your healthand wellbeing with 5 weeks annual leave (and the opportunity topurchase additional days), 2 wellness days
  • Corporate health &wellbeing discounts, including an employee assistanceprogram
  • Company-branded workwearprovided
  • A collaborative workingenvironment with encouragement from a passionate and committedteam with regular social events
  • Be recognised for yourcontribution and go home knowing you have made adifference.

What'srequired?

Mandatory

  • At least 2 yearsexperience in an administration role in a complex, largerorganisation
  • Customer-centric individualfocusing on delivering extraordinary service
  • Ability to perform morethan one task at a time and solve problems quickly
  • Clear written and verbalcommunication
  • Ability to workautonomously and collaboratively as part of a team
  • Excellentorganisational, time management and prioritisationskills
  • Sense of responsibility,to 'own the job' until completion
  • High attention todetail
  • Experience in diarymanagement
  • Experience in thenot-for-profit and/or disability /or health /or governmentsectors
  • Experience rostering orscheduling a group of clients and/or staff

At its core, TherapyFocus' philosophy aims to celebrate differences in all that wedo. Therapy Focus encourages our colleagues to bring theirwhole selves to work and for every individual to know that thisis accepted. We believe that awareness is brought about bysharing.

This statement declaresthat Therapy Focus values the sense of belonging and respectfor the differences and diversity amongst us and that we aim toadopt this view as a custom in the workplace.

At Therapy Focus, webelieve every person's journey should be extraordinary.Our guiding principles of stronger together, make todaycount, keep it simple, be courageous, make itpersonal and be exceptional arehelping us transform the way therapy is delivered. And we areinviting you to join us on this journey.

Whatnext?

Apply now by attachingyour CV and a cover letter outlining your interest in therole.

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