Client Experience Team Leader

1 week ago


Brisbane, Queensland, Australia Macquarie Group Limited Full time

Join the Wealth Management team, a market leader that empowers financial advisers, institutions and high network families to innovate and invest for a better future.

As part of this team, you will provide leading digital wealth experience by providing advice and insights to our members.

At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability.

You'll be part of a supportive team where everyone - no matter what role - contributes ideas and drive outcomes.


What role you will play


As a leader within our wealth space, you will utilise company methodology, team input and your own initiative to ensure attendance and retention targets are achieved.

You will work towards key business results by ensuring consultants are directing clients to self-serve via digital channels.

You will build trust and confidence in the Macquarie brand through quality conversations, use data driven insights to impact change, manage client concerns and ensure all regulatory requirements and health and safety policies are observed.


What you offer

  • Team leadership experience with strong coaching and communication skills.
  • Ability to deal with demanding customers and escalations.
  • Ability to have challenging conversations and influence performance.
  • Experience using data to guide decision making and action planning to address trends identified in call listening, quality logs, IT issues and/or voice of client surveys.
  • Minimum of 2 years' experience within a contact centre environment as a Team leader is preferred.


We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.


Benefits

  • Hybrid and flexible working arrangements
  • Wellbeing and service bonus leave
  • Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent.
  • Paid volunteer leave and donation matching
  • Range of benefits to support your physical, mental and financial wellbeing
  • Access a wide range of learning and development opportunities

About Banking and Financial Services**Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients.

Our commitment to Diversity, Equity and Inclusion
The diversity of our people is one of our greatest strengths.

An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities.

From day one, you'll be encouraged to be yourself and supported to perform at your best.

If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply.

With the right technology, support and resources, our people can work in a range of flexible ways.

About Macquarie:


A career at Macquarie means you'll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it's accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure.

At Macquarie, we're empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 19,200+ employees and offices in 34 markets around the world, we're a truly global organisation.


You'll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued.

You'll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you'll have the opportunity to make a difference.


Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.


Job no:
BFS-973107

-
Work type: Permanent
  • Full time
-
Location: Brisbane, Sydney

-
Category: Customer Service, Private Banking & Wealth Management, Other
-
Group: Banking and Financial Services
-
Division: People, Culture & Client Exp

-
Recruiter: Bhrizel Del Rosario

-
Opening Date: 10/5/2023

  • Brisbane, Queensland, Australia Macquarie Group Limited Full time

    Act as the voice of Macquarie and help lead our team who are providing the first point of contact for client queries and providing solutions to make a better customer experience in Home Loans.As a Team Leader you will be responsible for the productivity, effectiveness, and continuous improvement of your team by providing ongoing development, coaching and...


  • Brisbane, Queensland, Australia QLeave Full time

    Your contributionUsing your superior leadership skills and experience you will:oversee the day-to-day operations of a client services team focused on responding to customer enquiries and processing customer claims- monitor workforce tools for the client services team to track performance, respond to situations and ensure service delivery standards are...


  • Brisbane, Queensland, Australia APM Full time

    Working closely with your team and fellow team leaders you will have the opportunity to really help both our clients improve their lives and your team grow on their career journey. A true passion for awesome customer service is a must and you will find you will be surrounded by like-minded people across the company.What you'll do Provide a high level of...

  • Client Experience

    1 week ago


    Brisbane, Queensland, Australia Solera Full time

    Job Title: Client Experience, Supply Chain, and Quality SpecialistAbout the Role:We are seeking an experienced Supply Chain and Client Experience lead, focusing on the Quality and the Supply Chain related functions. The focus will be on services provided to our key insurer clients, in Australia. In this role, you will be responsible for managing the ongoing...

  • Team Leader

    1 week ago


    Brisbane, Queensland, Australia The MyHomecare Group Full time

    Field Staff Team Leader – South Brisbane and Gold CoastThis rare opportunity for a Field Staff Team Leader will allow you to combine your caring nature and sharp leadership skills to truly give back.If you enjoy leading and motivating frontline workers, mentoring, coaching, supporting development opportunities and providing exceptional customer service,...

  • Team Leader

    1 week ago


    Brisbane, Queensland, Australia Tetra Tech Full time

    Team Leader - Environmental and Social Management and Advisory - Brisbane, QLD Unique leadership role with a top tier consultancy Support our team to deliver a strong pipeline of local and international ESIA projects Brisbane, QLD Take the next step in your careerCombine your passion for leading and developing people with your technical experience in...


  • Brisbane, Queensland, Australia Adecco Full time

    Be part of an organisation voted top 5 global Brandnew, purposebuilt facility Build a new team with us and coach, mentor and lead your team to successClient DetailsDFR is on a mission to recruit the right people, in the right numbers, at the right time to support the ADF to build, sustain and maximise Defence capability.Our people are our greatest asset. We...

  • Team Leader

    1 week ago


    Brisbane, Queensland, Australia Tetra Tech Full time

    Unique leadership role with a top tier consultancy Support our team to deliver a strong pipeline of local and international ESIA projects Brisbane, QLDTake the next step in your careerCombine your passion for leading and developing people with your technical experience in delivering large-scale ESIA projects.Our Environmental and Social Management and...

  • Team Leader

    1 week ago


    Brisbane, Queensland, Australia Tetra Tech Full time

    Unique leadership role with a top tier consultancy Support our team to deliver a strong pipeline of local and international ESIA projects Brisbane, QLD Take the next step in your career Combine your passion for leading and developing people with your technical experience in delivering large-scale ESIA projects. Our Environmental and Social...

  • Team Leader

    1 week ago


    Brisbane, Queensland, Australia Legal Aid Full time

    About Legal Aid QueenslandLegal Aid Queensland's (LAQ) vision is to be a leader in a fair justice system where people are able to understand and protect their legal rights. Our purpose is to provide quality, cost effective legal services to financially disadvantaged people throughout Queensland.About the teamLegal Aid Queensland's Information and Advice...

  • Team Leader

    1 week ago


    Brisbane, Queensland, Australia Parkhouse Bell Full time

    Established not for profit organisation Competitive salary package, NFP salary sacrificing Based in South BrisbaneAbout our client:Our client is an employment services provider that offers job search support and training to disadvantaged jobseekers. Through the delivery of several Federal Government funded programs, this organisation focuses on curating...

  • Team Leader

    1 week ago


    Brisbane, Queensland, Australia Queensland Health Full time

    The Team Leader will monitor and manage the performance and processing outputs of client service officers within the team to ensure timely and accurate delivery of payroll to clients.About Corporate Enterprise Solutions:What we are looking for: Ability to contribute to and lead continuous quality improvement initiatives, strategies and principles in a team...

  • Team Leader

    1 week ago


    Brisbane, Queensland, Australia Intrax Consulting Engineers Full time

    Mentor and Grow your own team Supportive Leadership group Close knit team and cultureIntrax Consulting Engineers is a national end-to-end supplier delivering optimised engineering, surveying, and geotechnical solutions to the building and land development industries.We are looking for an energetic Team Leader - Field Services to join our Brisbane...

  • Team Leader

    1 week ago


    Brisbane, Queensland, Australia PERSOLKELLY Full time

    Assist in the supervision of operations in a safe and efficient manner.Our client, a leader within the manufacturing industry, is seeking an experienced Team Leader for a newly created position.Due to increased growth and upcoming expansion, we are seeking a seasoned Team Leader from the manufacturing industry that is eager to take the next step in their...

  • Team Leader

    1 week ago


    Brisbane, Queensland, Australia Optimum Consulting Group Full time

    Our client is an established brand in the building supplies industry. They are currently seeking a natural leader with a background in customer service to join their organisation.Duties:This position will include the following tasks and responsibilities:Assist with providing excellent customer service Motivate and train new and existing staff once trained up...


  • Brisbane, Queensland, Australia Nextt Group Pty Ltd Full time

    Position DescriptionAt Nextt we are passionate about delivering person centred care. Being a leading NDIS provider throughout QLD, NSW, VIC, and SA we are committed to finding highly principled people so we can deliver responsive and creative support to our clients in their everyday lives. We believe everyone deserves to get more out of life and we are...

  • Team Leader

    1 week ago


    Brisbane, Queensland, Australia C3 Talent Full time

    Corporate CBD Offices Defined career path- $75K + superStart 2023 in your new role with a well-known and established Qld icon by leading the Client Services Team.Supporting Australian with a better quality of life, this organisation has been supporting the agricultural industry for over 20 years. Delivering valued experiences and tailored solutions is what...

  • Team Leader

    1 week ago


    Brisbane, Queensland, Australia Whole Yards Pty Ltd Full time

    JOB TITLE:Team Leader - Experienced Gardener.JOB TYPE:Permanent Location: 3 Staple Street, Seventeen Mile Rocks, 4073 SUPERVISOR/MANAGER:You will report directly to the Office Manager and Business Owner.Are you looking to become part of a hardworking and driven team? Do you have a passion in the field and wish to contribute to the growth of a local Brisbane...


  • Brisbane, Queensland, Australia Artisan Aesthetic Clinics Full time

    Artisan Aesthetic Clinics are part of Sonic Healthcare, a leading organisation who are committed to excellence in the delivery of medical services and medical leadership. We are known for our talented team of expert clinicians who have decades of experience in delivering a wide range of advanced treatment combinations in a safe and caring environment,...

  • Team Leader

    1 week ago


    Brisbane, Queensland, Australia Webhelp Full time

    Customer Service/SupportLocation Brisbane, Australia***Job Title:Team LeaderJob Description:The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center advisors. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.We are currently looking for Team Leaders...